So, recently installed CarPlay into the car... That was the second AliExpress order. The first, placed just a month ago, chosen amongst a sea of identical ads on AliExpress / identical prices because of the promise of 'fast, 9 day shipping, AliExpress recommended!'. Few days passed, nothing. Fair. 9 days approaches, and the entire time, absolutely zero movement on the tracking number Dutch tracking number, ending 'NL' too.
If it's coming from a warehouse in China, then undoubtedly, to come to Europe in 9 days at some stage is needs to be shipped by air. Ship takes what, 3-4 weeks? They clearly have just sent it by sea. So why promise 9 day shipping?! When it's impossible to come by sea within 9 day. There's being late in the postage system for a number of diverse reasons... but blatantly lying about the shipping time on this level, totally unacceptable. That was the first issue.
Anyway, ordered another item, UK warehouse, promised in 3 days, arrived in 2. Also via AliExpress. Got the CarPlay unit. Fitted it. Working great, old news now. Still no original package, but I requested a refund the second I ordered the second product. No longer needed. Explained this to the seller (and the platform). They said I need to wait for it to come and then return it for a refund. I said, well given they've blatantly lied about 9 day shipping (by sending it via sea, where it would never arrive in anything short of near a month, I said given this was the case, I'd like a refund, sooner rather than later, and the seller can sort out their stupid decision to ship it by sea and lie etc. Of course, they didn't listen, they are insisting I wait, then return it, which okay, not ideal, but I understand this. They hang with their little '35 days for it to deliver otherwise we step in'. Either way, the dispute is opened. So it's a matter of waiting, right?
Nope. As I wait, with the dispute open, the seller decides to block me - after asking for daily updates, it starts saying 'cannot receive your message'. That again, unacceptable. I start contacting the platform's help agents online directly. They tell me they will 'punish' the seller for this... whatever that means.. And continue to send me links to the tracking number, which for weeks, has not moved. They gave me numerous excuses such as 'it's in your country' just a few days after I ordered it, when it quite clearly said it was on it's way to Rotterdam with no movement... 'national holidays', 'extreme weather events'... Different reasons, none of which applied to the situation.
They told me every time 'do you want me to escalate this to the higher team to speed up the resolution?'. At the start I was stupid, I had faith in them. I said yes please. Every. Single. Time. A few hours later, nearly on a timer actually, I get this automated email from AliExpress saying "we've updated your dispute'. I click into it. It says 'We have asked you to submit evidence to support your dispute. We cannot progress it until you submit all evidence.'. So at the start, I upload screenshots, of the tracking, of the support conversations, that the seller has blocked me. Absolutely NOTHING happens. The system continues to ask me to submit evidence. I go to support. They offer to escalate it. I say yet. I get the email. I upload evidence. This has been 3 weeks of this now, and still, nothing.
Then a few days ago, surprise surprise, the tracking number begins to update... the ship from China has clearly reached Europe now. And it's in some sort of customs hold either in NL or coming into the UK. So now, as I complain to AliExpress, they've started a new trick, they escalate it to the higher team, but now they sent me an automated email telling me I must provide them with evidence of why I am refusing to pay customs fees, implying that it's stuck because of me... When I haven't been informed of anything, no shipping update, no customs letters, emails, calls, nothing. I only know this because daily, I am pushing them for updates. Now the 'dispute' that's open depends on this, but they've never actually told me which carrier is processing the package (I presume a number of them for international). They never told me which customs office (country, location) or what the reason for the issue is, or how to contact them.
Speaking to the bank about them doing a dispute over the transaction... but apparently next day letters are a bit much. Their initial letter seems to be lost. They're sending out another today. I asked, apparently I can't go to my local branch and just sign it there and then and have it faxed / emailed over to whoever internally can deal with it... seems inflexible for 2024 but alright. Will wait patiently and try this route.
Next stop, small claims court but only if the bank can't help.
I have repeatedly asked for contact details of someone more senior at AliExpress - the point blank refuse to give any details. Many, many 'Agents' have literally told me 'customer please, i am just agent i do not have' - every single time. They can't even give me an address to write to, or legal entity info for their UK setup......
Absolute joke of a state run business from the CCP. I already hate them. I only ever used this platform to order things that literally only are produced there, e.g. this crazy impressive custom retrofit of CarPlay, or the heated seat kits ... because in all honesty, buying both from another source locally, is still ordered by the reseller from China. No disrespect to any good honest people there, but the regime and how they do business and what they think is acceptable, and the attitude to not feeling accountable to their customers is totally disgusting. I read some EU law or agreement that helps consumers specifically with AliExpress, and for that I applaud them, for recognising an issue like this and doing something to protect people. Not sure if we still have the same regulations / rules, or if we've copied and pasted it into one of our own regulations by default following Brexit, hopefully so...
I won't use the site again. I will quite literally pay over the odds for some stupid items like... wiring loom / fabric tape... instead of 83p a roll, sent in five weeks, I'll just go and get financially shafted at Homebase or whatever, on some brand that probably is made in some free world country, even if it's £6 a roll or whatever. I feel part of the problem for even giving sites like this a chance.
I can't imagine they care enough about customers to be scouring the web for experiences like this for the purposes of improving their service, but just in case they are looking, or do find this rant, I've attached the image..
Rant over... hopefully none of you risk any substantial sums on this site or any other like it.