The Panda Nut
Nutty about Pandas Infected by Panda virus and OPD
I worked for Serco for a few years. Their accountancy was 'interesting'. They decided to introudce a new system for expenses. We too had to pay out in full and reclaim. As I was all over the UK and Ireland it used to be from some hundreds to a thousand pounds a month and it used to annoy me a lot being out of pocket and worrying if they would pay and when. The new system was so usless it used to take me around 6 hours to submit a claim, that annoyed me more. The system was slow and cumbersome in extremis. A paper claim would previously take 20 minutes to complete. I eventually blew when they told me I was being silly about it and "everyone else manages OK". As one of the few people with a functioning brain that went acrosss the entire business I could see where their "improved financial performance since we intgroduced the new system" was coming from. My local depot had three supervisors and a workshop supervisor and a manager. They were spending 90% of their time trying to make the system work, resulting in each having an in-tray of invoices at least a foot thick and some £100,000 of expenditure not being accounted for. at ay one time, and slowly growing worse by the week. As each delivery not and invoice had to be separately entered into their system at around 10 minutes a pop each could see their entire working week disappearing doing solely this. With 102 contarcts in my area thats quite a lot of money. Add in the time sourcing new suppliers as a lot of the existing ones who were no getting paid and who pulled the plug on endless gifting to our company. This, and the fact that the service had taken a big dip resulting in a ten fold increase in complaints and clients threatening no just default penalties but kicking them off the contracts altogether and you get the picture, but of course, expenditure was down. My point blank refusal to use my own money to prop them up went down like a lead baloon and they soon rejigged the structure reducing my responsibilities. When the threats started, as things stopped getting done because I would'nt fund up front expenses I used my untaken holiday as my notice period and left. One of my better decisions. I could write a book about the refuse industry management , corruption and the appaling accidents that they had. The problem with it is you wouldnt believe half of it its so outrageous, I wouldnt believe it if I hadn't been there.The MIM(Morons In Management) decided to 'Streamline' the 'Accounts Payable' process.
We use a UK outfit called Spendesk, where we submit a pic of a receipt. It sure beats the hell out of filling out a weekly expense report, but it came with some early teething pains. The first bunch of cards issued to the field staff were debit cards, not credit cards. In the US, no hotel or rental car company will accept a debit card for payment. Secondly, it's run out of funds a couple of times. That really pissed off the field staff as we had to use our personal cards to cover hotels, meals, airfare, and rental cars, then wait to get reimbursed. A lot of folks on the other side of the world didn't realize that the US is a very big place. Chicago to LA is a 4.5 hour flight on a good day. Flying to Alaska or Hawaii is an easy 12 hour day, with like fees.
Anyway, things had smoothed out, until the MIM threw a wrench into it this week. We have certain categories for certain expenses. They changed that all around on Wednesday but never told anyone they were doing it. I had two receipts to submit yesterday and I was totally lost, so I posted the damn receipts wherever. We got an email later in the day telling us that they had moved everything around to make it more 'efficient' for the accounting staff. I got a separate email telling me I effed up and to resubmit.
Gloves came off. First, I hit Reply All on the first email with "I think the time to do these changes would have been better spent correcting the chaos that is known as the factory floor. The Field Staff is not the problem, Beaufort is the problem. Costs would drop if the Field Staff wasn't chasing warranty repairs all over the US and Mexico." Fart in church time and I don't care.
The reply to the AP person and the CFO was, "If you are going to rearrange the kitchen cabinets without telling me, don't be surprised if the box of corn flakes ends up back where I want it to be. Telling us you made the changes after the fact and expecting us to kowtow to your whims is utter bullshit."
I expect some phone calls today. Caller ID means they will be ignored.![]()
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