UPS
Got a notification of a package arriving via UPS. Due date not convenient.
With every parcel courier I have ever had dealings with, you go onto their website, enter the parcel tracking number, and change the delivery date/time to suit. Easy, quick, convenient. UPS - No!
Onto their website, enter tracking number, click 'change delivery'. Choice, Log In, or Register. WTF?
So some time later, I've registered, or so I think.
Still can't change the delivery, keep getting an error message that refers back to the registration details being incorrect. No, they are not. Stalemate.
Parcel not delivered, taken to local drop point instead, card left. Parcel location address illegible. Van Driver, skills necessary do not apparently include writing legibly.
Onto UPS website to find local drop point. Never heard of it, but it is there in the main street, 100 yards from car park, so good job not a heavy package. Collected yesterday.
Also received yesterday, a letter, containing an 'Activation Code' for my account. Really? No mention of this when registering, delay means impossible to reschedule package until 'activated'. Explains error message, but error message failed to say 'account not activated'.
Today, onto UPS website again, follow instructions to activate account - another error message. Also a dialog box with a place to enter the activation code, that won't accept any keyboard input. Shall I try a felt pen on the screen?
Tried a different route. Logged in. Scanned all of my account pages, found a subtle link to activate account. Entered the code, seems to have been accepted. Process not even close to the letter instructions.
Go to account home screen, check recent deliveries. Nothing. But I've got the package in front of me.
Not recommended. Other parcel couriers are available.
Another American company, shout a lot about customer service, fail to deliver.