- Joined
- May 8, 2005
- Messages
- 9,053
- Points
- 1,538
i got a call this morning at 7:55 saying one of our sites had gone down, as our most experienced teccy was away i fall next in line.
i arrived on site to find the Cisco 4500 core had 1 PSU in output fail state and the other with no status lights on, flicked the PSU's off and back on and the core came up fine but only 1 PSU operating.
since then i spent the rest of the day on the phone to cisco to try and get a replacement PSU out to us, i received no less than 5 emails from different people at Cisco all giving me different information.
one saying a part would be with me monday, one said we wouldnt be getting a replacement, one asking me to fill out a form before it can be sent and various other bits.
i asked to speak with out account manager and was told that i couldnt be told who that is! WTF?! and that i should contact the reseller.
thankfully our reseller likes us alot since buying all of our cisco gear from them and they have been arguing with cisco over what out smartnet support contract covers.
did you know the smartnet doesnt cover PSU's? better watch that if anyone has that support!
eventually they managed to get a PSU sent out to us and was due within 2 hours and i would be contacted to confirm delivery address, this was at 5pm.
by 6:40 i've phoned our reseller a number of times to find out what the hells going on as i've not been contacted, i finally find out the delivery was made to someone who's name i didnt recognise and assumed it had gone to the site with the fault (i'm based a few miles away).
arrive at site and no PSU to be found :bang:
a few more phone calls and i've finally arranged for another PSU to be sent out for delivery 9am tomorrow morning & for an engineer to be present instructed to explicitly contact me.
end result being an 11hour friday and now i have to be in work for 9am to sort the fecking thing out
[/rant]
Ry
i arrived on site to find the Cisco 4500 core had 1 PSU in output fail state and the other with no status lights on, flicked the PSU's off and back on and the core came up fine but only 1 PSU operating.
since then i spent the rest of the day on the phone to cisco to try and get a replacement PSU out to us, i received no less than 5 emails from different people at Cisco all giving me different information.
one saying a part would be with me monday, one said we wouldnt be getting a replacement, one asking me to fill out a form before it can be sent and various other bits.
i asked to speak with out account manager and was told that i couldnt be told who that is! WTF?! and that i should contact the reseller.
thankfully our reseller likes us alot since buying all of our cisco gear from them and they have been arguing with cisco over what out smartnet support contract covers.
did you know the smartnet doesnt cover PSU's? better watch that if anyone has that support!
eventually they managed to get a PSU sent out to us and was due within 2 hours and i would be contacted to confirm delivery address, this was at 5pm.
by 6:40 i've phoned our reseller a number of times to find out what the hells going on as i've not been contacted, i finally find out the delivery was made to someone who's name i didnt recognise and assumed it had gone to the site with the fault (i'm based a few miles away).
arrive at site and no PSU to be found :bang:
a few more phone calls and i've finally arranged for another PSU to be sent out for delivery 9am tomorrow morning & for an engineer to be present instructed to explicitly contact me.
end result being an 11hour friday and now i have to be in work for 9am to sort the fecking thing out
[/rant]
Ry
