General Serious Safety Issue

[neiled1]

Hi. My Ducato based Motorhome (<4000 miles) has a seriously cracked steel strut/bracket that connects the axle to the wheel. Not sure what its called. Found by chance on an alignment chance. Would probably have caused a major accident if unfound.
Could anyone help with reporting this to Fiat - their customer service seemed unbothered?
Apparently there was a recall for a seemingly similar problem last year - does anyone know if this was the case?
Any help appreciated
Thank you

 

[varesecrazy]

Contact UK dept of transport..

There is a recall section on DVLA site..

Might give a useful link..?

Do let us know more

 

[neiled1]

Contact UK dept of transport..

There is a recall section on DVLA site..

Might give a useful link..?

Do let us know more

Thank you. Great advice. I have logged it with DofT

 

[neiled1]

Hi. My Ducato based Motorhome (<4000 miles) has a seriously cracked steel strut/bracket that connects the axle to the wheel. Not sure what its called. Found by chance on an alignment chance. Would probably have caused a major accident if unfound.
Could anyone help with reporting this to Fiat - their customer service seemed unbothered?
Apparently there was a recall for a seemingly similar problem last year - does anyone know if this was the case?
Any help appreciated
Thank you

Here's a picture.

 

[isthisagoodidea]

Gosh that looks like a major fault, I hope you get it sorted .

 

[Communicator]

See this thread.

 

[vexorg]

Hub carrier or steering knuckle are the usual names for it

Recall for it here: https://www.check-vehicle-recalls.s...icle/make/FIAT/model/DUCATO/year/2020/recalls

 

[HughJampton]

It would seem that the recall may have passed the OP by. The CSV download from the DVSA site often adds some info, viz:

Launch Date

Recalls Number

Make

Recalls Model Information

Concern

Defect

Remedy

Vehicle Numbers

Manufacturer Ref

Model

VIN Start

VIN End

Build Start

Build End

05/03/2021​

R/2021/034

FIAT

DUCATO

NON CONFORMING STEERING KNUCKLES MAY HAVE BEEN FITTED

Non-conforming steering knuckles may have been fitted.

Check the installed steering knuckles and replace if necessary.

2633​

6291​

DUCATO

*********02K98619

*********L2L78127

01/04/2019​

29/10/2020​

It would probably be worth putting the VIN number in the bottom right of the webpage here:

Fiat Ducato Motorhome

www.fiatcamper.com

...to check what Fiat themselves know about the specific vehicle.

 

[varesecrazy]

@neiled1

Who did you report this to .. 'at FIAT'

Slough..the UK importer..??

Or the Centralised European Call Centre..?

Whoever should have taken your details.. as its already in a Recall scheme.

 

[Reg 65]

Thanks for the info and the excellent pic
(doesn't connect the axle to the wheel though - its the front suspension strut to the hub)

 

[vexorg]

If it's a recall issue, none of the manufacturers will argue with you, normally just take it in and fix it.

 

[Ocwobio]

That looks potentially lethal. Any official Fiat or Fiat Professional dealer should pretty well drop everything to remedy that. Try emailing one of your choice, with this pic, and quote recall details. I would NOT use it until it's sorted.