Damiano
New member
- Joined
- May 9, 2008
- Messages
- 41
- Points
- 10
So after almost two months of me chasing them up, being told I'd be called back and never being called back, fiat customer services and arnold clark customer services, I've now reached some closure on my ongoing saga with the alarm.
Dealer's Conclusion: No alarm was ordered with my car, they don't have to stick an alarm in the car, the only refund I'm due is the 50 quid difference between interscope (which couldn't be ordered) and ESP (which was ordered in its place).
This basically boils down to the salesman who sold me the car screwing my order up and, because he's not working there anymore - probably due to not having half a clue - they have no grounds to accept my proof that the price I was quoted includes the alarm.
Pragmatically, I still got the car cheaper than it shoulda been and they gave me more cash for part exchange than I was expecting. Still it's the principle of the thing.
Sales manager accepts my intent to never deal with that dealership again but never sought to rectify the situation any form of goodwill gesture.
So... Recommendations please on a dealership in the West Midlands that's NOT Arnold Clark Oldbury. I live in the centre of Birmingham but I work up Twycross, so anywhere in between would be nice!!
Dealer's Conclusion: No alarm was ordered with my car, they don't have to stick an alarm in the car, the only refund I'm due is the 50 quid difference between interscope (which couldn't be ordered) and ESP (which was ordered in its place).
This basically boils down to the salesman who sold me the car screwing my order up and, because he's not working there anymore - probably due to not having half a clue - they have no grounds to accept my proof that the price I was quoted includes the alarm.
Pragmatically, I still got the car cheaper than it shoulda been and they gave me more cash for part exchange than I was expecting. Still it's the principle of the thing.
Sales manager accepts my intent to never deal with that dealership again but never sought to rectify the situation any form of goodwill gesture.
So... Recommendations please on a dealership in the West Midlands that's NOT Arnold Clark Oldbury. I live in the centre of Birmingham but I work up Twycross, so anywhere in between would be nice!!