500 Newbie looking for advice :)

[Jacbar]

Im Jacqueline,
Im on my second 500, had it a year. I had no issues with my first but this one is causing no end of problems. It was an ex test drive car with 1200 miles when I bought it. A few months after driving around I realised my start-stop wasn't working. I'm not new to this so new all the things to look out for that can stop it kicking it. Nothing I did would make the start-stop work. As well as this there were bulbs out on the radio so I booked the car in to have it looked at.
Long story short, a part was ordered for engine and start-stop now working but when they removed my radio they scratched my dash.
First issue was they handed over my car at night in the dark without telling me, I was straight down next and service manager accepted liability and ordered a replacement dash. That was on the 2nd April this year. I have been waiting since then for the dash which was on back order in Italy. Just got a phone call to say it's came in but is damaged and they have ordered another but it is again on back order!
I am not waiting another 4 months for another dash to be delivered!


Who can I contact to make a formal complaint? Try and get the ball rolling on this? To say I'm livid is an understatement.


Thanks
Jacque

 

[varesecrazy]

Hi, and welcome to fF,

good to hear that they actually managed to get the SS working.. plenty have failed..,

with the scratch;

calm down..,
call the garage again , and ask to speak to the same manager who has actually been speaking to you / dealing with the dash issue,
arrange to bring the car down ( make an appointment)

look at the scratch together,
ask if they will get a "smart repair done"..at their expense..BUT guaranteed.

their are companies who do this to bodywork ( and painted Bumpers) all the time,
so you should be able to get an " invisible" repair in DAYS rather than months.


good luck,
charlie - Oxford

 

[jrkitching]

Hello Jacque and welcome to the forum :wave:

Sorry to hear about the problem you're having with sourcing a dash.

Which bit has the dealership damaged - the plastic dash itself or one of the painted panels?

Any chance you could take a photo of the damage so that we can see what's happened?