Another update -
I hadn't heard a dickie bird for 3 weeks from either the dealer or the warranty company so I chased up the former on Monday, to be told they'd tried every which way but loose on submitting the warranty claim but without success. I therefore called the warranty company myelf who said no-one has called them from the dealer...
After discussing it further the warranty company agreed to call the dealer again and explain, again, how to submit a claim to them 'manually'. This appears to have been done yesterday morning as I have since had a follow up call from the warranty company to advise that they have asked the dealer to remove, strip and examine the gearbox to determine the exact fault. Problem is, this is at my cost until such time as the warranty company agrees to pay out. I responded with "no way" and explained that I don't have the finances to risk having to pay dealer prices for such work, and if the warranty company refuse the claim while my car and its gearbox are in several pieces in the dealer's workshop I'll then be well & truly caught with my pants down as I'll only have a choice between paying them plenty of money to put it all back together again without being repaired or an awful lot more money to repair it then put it back together.
If it ends up being my wallet that foots the bill it won't be a dealer who gets the work, it will be a transmission specialist, but by agreeing to the warranty company's suggestion that avenue will be blocked so I suggested a plan B is required - I'm thinking either they agree or refuse the claim now based on what the dealer reports is the problem and without me incurring any more cost, or, they allow the work to be carried out at Trade Transmissions as that is who I'd get to do the job if I end up paying for it anyway. Not sure if they'll like either of these plans though! The girl I spoke to in the customer care department at the warranty company seemed surprised when I said I wasn't prepared to take the financial risk and asked "is it a big job to remove & strip a gearbox then??"
The saga continues...
I hadn't heard a dickie bird for 3 weeks from either the dealer or the warranty company so I chased up the former on Monday, to be told they'd tried every which way but loose on submitting the warranty claim but without success. I therefore called the warranty company myelf who said no-one has called them from the dealer...
After discussing it further the warranty company agreed to call the dealer again and explain, again, how to submit a claim to them 'manually'. This appears to have been done yesterday morning as I have since had a follow up call from the warranty company to advise that they have asked the dealer to remove, strip and examine the gearbox to determine the exact fault. Problem is, this is at my cost until such time as the warranty company agrees to pay out. I responded with "no way" and explained that I don't have the finances to risk having to pay dealer prices for such work, and if the warranty company refuse the claim while my car and its gearbox are in several pieces in the dealer's workshop I'll then be well & truly caught with my pants down as I'll only have a choice between paying them plenty of money to put it all back together again without being repaired or an awful lot more money to repair it then put it back together.
If it ends up being my wallet that foots the bill it won't be a dealer who gets the work, it will be a transmission specialist, but by agreeing to the warranty company's suggestion that avenue will be blocked so I suggested a plan B is required - I'm thinking either they agree or refuse the claim now based on what the dealer reports is the problem and without me incurring any more cost, or, they allow the work to be carried out at Trade Transmissions as that is who I'd get to do the job if I end up paying for it anyway. Not sure if they'll like either of these plans though! The girl I spoke to in the customer care department at the warranty company seemed surprised when I said I wasn't prepared to take the financial risk and asked "is it a big job to remove & strip a gearbox then??"
The saga continues...