Kenwood ICE POOR CUSTOMER SERVICE!!! HELP!!

[Ash]

Hi all

am in need some advice.

about 6months ago i purchased a Kenwood CD player for my other halfs car. it played mp3 cd had a usb slot ipod etc etc.

it worked perfectly for 6 months then all of a sudden one day it stoped playing cd's (normal and mp3) and wouldnt work on ipod or usb stick. athough the radio still worked

phoned kenwood and they said i needed to have it removed from the car and sent to their approved repairer AEL for warrenty repair. (all fine and dandy!)

i got the cd player removed and they sent a courier out to collect.

today i received a letter saying that they have tested the unit and it is working fine with no fault.

BUT they want £29.38p inc vat before they return it as there is no fault charge!!!

discusted by this i called kenwood customer service and they confirmed that i would have to pay!!

my question to them is why the hell would i go to the bother of removing a working radio and send it to them!!!

Kenwood wont help and the repair company wont release the unit until someone coughs up the money

what should i do? why should i have to pay when the unit is only 6months old

 

[Allan Wall]

re

I agree, Kenwood are pretty bad.

When I had my TV in the car the screen part got nicked out of the dash. now Kenwood has a 'brain' unit that goes behind dash/under seat/somewhere else in the car.

so I still had all the wiring, the main Brain/Processor unit, but you cannot get a replacement for the headunit. so having it nicked, although stops the thief benefitting. still renders you kicked in the balls.

Allan

 

[Buzz]

If it had been anyone but you Ash, i'd have assumed it was your mistake, and you hadn't tested it thoroughly. But knowing you know your apples from your oranges, i can only sympathise cause it sounds like youre gonna be shafted for the £30. worse stil, i'd put money on it coming back and still not working.

Buzz
The champion of the Bravo 1.4
& now ex owner of a Bravo 1.8