IT Helpdesk/Desktop Support Roles...bit disappointed

[John-Bob]

hi i plan to move into an IT helpdesk, desktop support roles.

although this is the basic role where u prob just log the fault or general torubleshooting

can anyone or has anyone worked this role enough to provide info on it>>

if so what were your responssilbities

what work did you actually carry out etc.

was it difficult.

when you are at uni you are harldy even told on the helddesk role of the jobs u will be receiving nor the troubleshooting methods so how do unis expect you to do well after a degree?

ok it depends on the course but some dont even help you in this field
you are taught other basics but not enough, the only time to are learn this type of role is in your own free time!!

any one agree

where can i find out the solutions to key problems in a helpdesk /desktop role??

 

[Wimmy]

Experience.

Hard I know for first timers but troubleshooting and solution is usually job specific on the syste, The more you use them the more knowledge you will gain.

When I started out many many moons ago a system was in place that actually worked. We would take the experienced users of the application and use them for 6/12 moths at a time up in Bpool in support roles. These were first hand users who knew the front end quite well and we showed em a little of the back end.

Cust relations were fantastic and up to date top range users were always coming in. They got expenses too and a nice little cushy number so everyone a winner.