hi there,
sorry i am a newbie. i have a fiat brava 100sx 16v 1.6, t reg, its done 101000 miles now. just had a new clutch put in. i was quoted £ 320 for new clutch. I saw him write 270 down then typed 17.5 % vat into calculator and he ended up at £ 320. i gave him my car on friday morning 9 am and he just finished today ( sunday ) about 15.30. now in my view its not my fault he worked on it on a sunday i booked car in for friday and said i needed it for monday. i also asked him to fix my door latch, well there was a little bolt missing so that the door always kept falling wide open , well i guess you professionals know what i mean. when i picked car up he said he had to take door panel off to get to the lever that had disappeared into the door and it took him two hours. he said costs now £ 360 . when i took my card out he said that that price was the cash price and if i pay by card ( debit card) he would have to put 17.5 % vat on top.
i only could take 300 out of nearby cash machine and had 20 on me, so i have to go back tomorrow to hand over another 40. my question i guess is : how i been ripped off? i think his hourly rate is £ 40. how long does it take to fit a clutch? i know he needs to make money, but can it would be handy to know if i can trust this garage.
thank you
Tina
sorry i am a newbie. i have a fiat brava 100sx 16v 1.6, t reg, its done 101000 miles now. just had a new clutch put in. i was quoted £ 320 for new clutch. I saw him write 270 down then typed 17.5 % vat into calculator and he ended up at £ 320. i gave him my car on friday morning 9 am and he just finished today ( sunday ) about 15.30. now in my view its not my fault he worked on it on a sunday i booked car in for friday and said i needed it for monday. i also asked him to fix my door latch, well there was a little bolt missing so that the door always kept falling wide open , well i guess you professionals know what i mean. when i picked car up he said he had to take door panel off to get to the lever that had disappeared into the door and it took him two hours. he said costs now £ 360 . when i took my card out he said that that price was the cash price and if i pay by card ( debit card) he would have to put 17.5 % vat on top.
i only could take 300 out of nearby cash machine and had 20 on me, so i have to go back tomorrow to hand over another 40. my question i guess is : how i been ripped off? i think his hourly rate is £ 40. how long does it take to fit a clutch? i know he needs to make money, but can it would be handy to know if i can trust this garage.
thank you
Tina