cheers Roberto.
ive looked at that ste but its very confusing.
il be more specific.
my sister is at home and has just got her 'go live' date from talk talk.however she cnt access any web page.
im somewhere else with net access trying to resolve the problem remotely.
talk talk have sais call micrsoft in the mornin but i thought id try to resolve it myself.
that site doesnt actually suggest anything or does it?
cheers