Returning to the original post.
Twice a complaint has been made about the gearbox while still under warranty. There will be documented evidence of this, so the warranty should still fix the problem.
There should be two job cards noting your (the owner's) complaint, hopefully you have copies, but if not, you should have the exact dates, so the garage can find theirs. The issue of the garage not diagnosing it is their problem, not yours, they are the expert, not you. You have done the right thing by noting a fault, any subsequent damage is due to their inadequacy.
If the warranty was through a third party warranty company, talk to them. If it was a warranty given by the garage themselves, that may highlight a reason why they were apparently "deaf". That situation is a little more difficult.
Either way, you may need help from any or all of Citizens' Advice, AA or RAC, legal expenses from your insurance (worth a try) or trading standards.
Contact the garage and state that you expect it to be fixed as you complained within the warranty period.
Contact the warranty company and ask for their help. If they try to offer less than the full cost, the garage should cover the difference.
Be firm but always polite. Don't lose your temper or shout. If first visit to garage is unhelpful, revisit at a busy time where other customers will overhear your conversation.
Twice a complaint has been made about the gearbox while still under warranty. There will be documented evidence of this, so the warranty should still fix the problem.
There should be two job cards noting your (the owner's) complaint, hopefully you have copies, but if not, you should have the exact dates, so the garage can find theirs. The issue of the garage not diagnosing it is their problem, not yours, they are the expert, not you. You have done the right thing by noting a fault, any subsequent damage is due to their inadequacy.
If the warranty was through a third party warranty company, talk to them. If it was a warranty given by the garage themselves, that may highlight a reason why they were apparently "deaf". That situation is a little more difficult.
Either way, you may need help from any or all of Citizens' Advice, AA or RAC, legal expenses from your insurance (worth a try) or trading standards.
Contact the garage and state that you expect it to be fixed as you complained within the warranty period.
Contact the warranty company and ask for their help. If they try to offer less than the full cost, the garage should cover the difference.
Be firm but always polite. Don't lose your temper or shout. If first visit to garage is unhelpful, revisit at a busy time where other customers will overhear your conversation.
