jrkitching and PsFiat thank you both. What I believe is this: the local dealer obviously did not like at all the fact that I called Fiat. Local dealer did not show professionalism, did not follow the right procedure, a technician touched the white steering wheel with dirty hands and left marks all over it, I complained about that too, and God knows what the answer they gave back to Fiat was.
Now I won't sit argue over things like these with amateurs who want to call themselves serious professionals. Yes, I am very displeased with the way Fiat handled my case, the mirror broke all by itself, the plastic cover is untouched, but I simply never go back there again. And of course I told many people I know what happened, so that they know too.