french bean said:It's not just Fiat that have problems and that's borne out by other threads on this site, we all know about Vectras' and Citroens without touching on the build quality of Renault or Peugeot. The difference with Fiat is the residuals are good if you buy used, parts are relatively cheap, engines are strong and the cars are generally good fun to own and drive.
I am sure if you ask any mechanic in any franchised dealer they will have horror stories about a model in that range.
As for customer service all the major manufacturers seem as bad as each other because of the state of the dealer network. If Fiat want to improve that they need to leave the large groups out of the equation and go for small independents with a proven track record in customer service. After all how did Kia and Hyundai start?
Very sensible & realistic post