General Fiat App not working

[Shaz2025]

I have recently purchased a 2025 Fiat 500e
The fiat app seemed to work well up until a few days ago. But recently the pre-conditioning function has stopped working, I am unable to check battery and it no longer supports charging of my car.
I am not sure what to do and looks like the customer service line is not open on weekends?
Can you help/ advise?

 

[icheatatscrabble]

Technology is great, eh? All I would suggest is maybe uninstall the app and re-install it on your phone.
Also power off / on your phone after you have uninstalled the app, before re-installing it.

 

[ZaphodB]

Technology is great, eh? All I would suggest is maybe uninstall the app and re-install it on your phone.
Also power off / on your phone after you have uninstalled the app, before re-installing it.

That's precisely what I'd try too first

 

[gazz_bee]

I have recently purchased a 2025 Fiat 500e
The fiat app seemed to work well up until a few days ago. But recently the pre-conditioning function has stopped working, I am unable to check battery and it no longer supports charging of my car.
I am not sure what to do and looks like the customer service line is not open on weekends?
Can you help/ advise?

How long have you had the car? Fiat only offer the app free of charge for the first 3 months. After that, it's a subscription fee to use the functions you mention. You should be able to check in the app whether your subscription is live though.

 

[icheatatscrabble]

How long have you had the car? Fiat only offer the app free of charge for the first 3 months. After that, it's a subscription fee to use the functions you mention. You should be able to check in the app whether your subscription is live though.

What a joke if that is the case! If I am to believe the government and the pro EV motoring press, EVs are far cheaper to run than anything with an internal combustion engine........

 

[ZaphodB]

<makes mental note not to buy a car with an app that has time limited functionality.>

 

[IanML]

What a joke if that is the case! If I am to believe the government and the pro EV motoring press, EVs are far cheaper to run than anything with an internal combustion engine........

"Running" would not imho include subscription to an app which is hardly a requirement for the car to function. It's a frippery.