How did they do that?
Very interested, because it annoys us VERY much.
Fingers in our ears,
Mick.
Technical Euro6 1.2 Throttle Response, Hill Start Issues & Watchdog report
- Thread starter auditt
- Start date
Currently reading:
Technical Euro6 1.2 Throttle Response, Hill Start Issues & Watchdog report
Very interested, because it annoys us VERY much.
Fingers in our ears,
Mick.
Its done through the obd2 connector with software available in an app. Or just wait till the next show season and someone usually turns up with the kit to do it.
I read all of your posts on the other thread. Sorry to appear rude or condescending Mick, but did it never occur to you to just ask the dealer
1) I'm not sure what you quantify as 'sufficient time' given that at present, Fiat UK cannot give any timeframe on a fix coming from Italy....
2) Of course I can 'drop off a car and reject it verbally' - I have done and I'm very pleased that it's not my responsibility now. Of course I'm going to follow up my actions in writing - I've kept a very clear and detailed log of my every action since the problems came to light with the vehicle. However, I am still holding hope of hearing something from the dealership within this first week. If I haven't, however, then I will be writing to them.
3) It is not my job to show there is a fault. The dealership did their diagnostics which didn't flag anything up but the fact still remains that the car cannot cope with hill starts.
4) Dumping the keys, as you so put it, was an action taken with much courage to make a statement about how unsatisfied I am with the vehicle they have sold me. I happen to be dealing with a dealership that has shown little interest if any in assisting me with this problem and they needed to be absolutely clear in their understanding that I will NOT be satisfied until they pull their fingers out and start treating this sorry situation seriously.
And equally, they need to work with me. I have never once tried to be difficult; merely a customer who has purchased a brand new car that doesn't do what it should do. I'm sure I speak for MANY customers who feel grossly let down by their dealership who fobs you off, refers you to Fiat, and who fails to pass you any words of condolence or recognition for the disappointment that you feel. I'm gutted - and I will not be walked over.
Last edited:
Fair enough, it was meant to be a constructive post. Having been through this myself, I know how it works and my comments were meant to be a indication of how they will respond to it.
Couple of things, but it is vital to document to the dealer why you are rejecting the car, verbally doesn't work really as they will simply say they misunderstood or something similar. You may have done this, but you would be advised to get a dated receipt from them for the keys when you handed it back.
Unfortunately if you reject a car it is up to you to show there is a fault, it is probably the most important thing you have to do sadly. It is the entire basis for your action, hopefully Watchdog have helped with this.
As for time, you should stipulate the time you are giving them to do it, that way when they miss that date you have a reason to take the next step. Without it, there is no deadline for them to miss.
As you said the dealer/Fiat should work with you but as this is not happening, you need to be the one driving it and if it does end up in court be the one who is being the most reasonable.
Apologies if you were offended, it was not the intention. I know from my own experience it is frustrating, BUT there is a process which makes it harder to be ignored by the dealer as they know where it will ultimately lead.
Couple of things, but it is vital to document to the dealer why you are rejecting the car, verbally doesn't work really as they will simply say they misunderstood or something similar. You may have done this, but you would be advised to get a dated receipt from them for the keys when you handed it back.
Unfortunately if you reject a car it is up to you to show there is a fault, it is probably the most important thing you have to do sadly. It is the entire basis for your action, hopefully Watchdog have helped with this.
As for time, you should stipulate the time you are giving them to do it, that way when they miss that date you have a reason to take the next step. Without it, there is no deadline for them to miss.
As you said the dealer/Fiat should work with you but as this is not happening, you need to be the one driving it and if it does end up in court be the one who is being the most reasonable.
Apologies if you were offended, it was not the intention. I know from my own experience it is frustrating, BUT there is a process which makes it harder to be ignored by the dealer as they know where it will ultimately lead.
Last edited:
All duly noted. It's an extremely frustrating situation to find myself in and one that I feel very aggrieved to have to be dealing with. It's completely tarnished the love I had for my lovely new purchase.
Given that I didn't get a receipt for the car keys last week, would it be wise for me to write to the M.D. stating that I would like them to acknowledge my actions of last Thursday, confirm that they have the keys and request that they have a further 3 weeks to identify the fault in line with that highlighted by the Watchdog report?
Given that I didn't get a receipt for the car keys last week, would it be wise for me to write to the M.D. stating that I would like them to acknowledge my actions of last Thursday, confirm that they have the keys and request that they have a further 3 weeks to identify the fault in line with that highlighted by the Watchdog report?
I would as you can use that date for the finance company as well when it comes to working out when you lost use of the car.
If it were me, I would list all the previous discussions/visits with the dealership in the letter (as a reminder to the garage, but also to get it in writing if required later). As a result of this you are offering them 3 weeks (or whatever you choose, 3 weeks seems more than fair) to finally deal with the fault. Send it recorded delivery as well, so you have a confirmation of receipt.
You could mention Watchdog, but if it were me, I would phrase it as "a fault which appears to be the same or similar to that highlighted in significant numbers of vehicles on the Watchdog program". That way you are not locking yourself into accepting any remedial action that Fiat identify as part of the fault in the program.
I have never done this and it could open up a can of worms, but I do wonder whether another grounds for rejection is that your insurance would be invalid if you knowingly continue to drive a defective vehicle which may impact safety.
If it were me, I would list all the previous discussions/visits with the dealership in the letter (as a reminder to the garage, but also to get it in writing if required later). As a result of this you are offering them 3 weeks (or whatever you choose, 3 weeks seems more than fair) to finally deal with the fault. Send it recorded delivery as well, so you have a confirmation of receipt.
You could mention Watchdog, but if it were me, I would phrase it as "a fault which appears to be the same or similar to that highlighted in significant numbers of vehicles on the Watchdog program". That way you are not locking yourself into accepting any remedial action that Fiat identify as part of the fault in the program.
I have never done this and it could open up a can of worms, but I do wonder whether another grounds for rejection is that your insurance would be invalid if you knowingly continue to drive a defective vehicle which may impact safety.
We bought Rosa though a secondhand chappy, and we've not been near a Fiat dealer.I read all of your posts on the other thread. Sorry to appear rude or condescending Mick, but did it never occur to you to just ask the dealer
Rosa is just over three years old and done 14,000miles, and now out of guarantee of course.
The nearest Fiat dealer is 20miles away, but our local garage is only in the village down the road. I may pay him a visit.
Mick.
Ok fair enough, but you could still ask a dealer over the phone
My guess is they will probably want to charge c£40 to do it. They might do it for free if it's part of a service or they somehow get the impression you'd want to use them for future repairs/servicing.
Your local bloke may (should) be able to do it.
Anyhoo, we're going a bit off topic
Same engine, same problem. You of all people should not be sitting in or setting up silo's my friend.
It appears to be an engine problem not a model one so all input should be welcome.
In 20+ years of car ownership, I have rejected two cars; both bizarrely within 6 months of each other. One was a Ford Ka with structural corrosion (amongst other niggles) at 3 years old which was an absolute battle with the dealer to reject as the car was drivable, if not what I considered to be "merchantable" quality.
The other was a Renault Clio which used to randomly cut out under heavy acceleration, then refuse to idle on restart so was incredibly unsafe to drive. I used the potentially invalid insurance cover argument as a successful means to reject the Clio. This was aided by, ahem, "accidentally" cutting out, abandoning the car across the dealer's car park on a busy sales day and then asking the manager to try and safely move it if he wanted his car park cleared.
The problem is an engine one and the Panda uses the same engine so no, it wouldn't be good to keep this one to the 500.
As I mentioned yesterday, my dealer has said that my car is all as it should be.
However, I have now given them the code provided by Red Mitch - SN101011 and they are now "looking into it" To be fair, they seem like a decent bunch, so at this point I'm hopeful of a good outcome.
So I'm hoping this fault code has not been widely transmitted around the Fiat Dealership network (ie they are simply not aware of it yet) and that my car will be sorted as Red Mitch's seems to have been.
Fingers crossed and I'll keep you informed.
However, I have now given them the code provided by Red Mitch - SN101011 and they are now "looking into it" To be fair, they seem like a decent bunch, so at this point I'm hopeful of a good outcome.
So I'm hoping this fault code has not been widely transmitted around the Fiat Dealership network (ie they are simply not aware of it yet) and that my car will be sorted as Red Mitch's seems to have been.
Fingers crossed and I'll keep you informed.
- Joined
- Jan 24, 2005
- Messages
- 569
- Points
- 102
Just been under the bonnet checking levels etc. now the cold weathers arriving. While I was there had a quick look at the ECU.
This answers the question of how to tell a euro 6 car.
last 5 digits on the top line of the ECU label (just above the bar code) say EURO6
I've taken some photo's not very good I'm afraid so you'll have to take my word for it.
This answers the question of how to tell a euro 6 car.
last 5 digits on the top line of the ECU label (just above the bar code) say EURO6
I've taken some photo's not very good I'm afraid so you'll have to take my word for it.
Attachments
That is a great bit of work, now everybody can check and see if it only affects Euro 6 as that will either rule it out or at least point to it as a issue
My daughter's 500 registered 2 weeks ago is a euro 6. (Just checked ECU ). Her car has no running problems.
Last edited:
Hi guys,
Not that it applies to me or our 500TA, but where is the ECU?
I can see the battery, the air filter with the logos on and I can see lots of other things, but noting is stated as ECU.
Is there a photo of under the bonnet pointing to the bits and bobs other than the obvious?
Regards,
Mick
Not that it applies to me or our 500TA, but where is the ECU?
I can see the battery, the air filter with the logos on and I can see lots of other things, but noting is stated as ECU.
Is there a photo of under the bonnet pointing to the bits and bobs other than the obvious?
Regards,
Mick
