General DPF query

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General DPF query

Matthague

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Oct 18, 2010
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Hi.
I've posted before but now I've had a more detailed answer from a garage I thought id try again.
My mysterious warning ⚠️ has been on for 2mths since purchase.
After going in 4 times and coming out unfixed, a mechanic suggested revving the engine for a minute up and down over 2000rpm.
When I turn off the engine and restart.. it goes!

It then stays off till I turn the engine off and the next day appears..

Surely I shouldn't need to do this every morning and evening when I drive to/from work?

Worried that it's brought up 2 engine lights and had 2 dpf cleans within the last month (reappeared 8 days after first clean) and if I don't do this..it'll cause another dpf issue.
Any thoughts?
 
What garage are you taking it to, a main dealer, Fiat specialist or general?
What are they using to scan the car with? Unless it is Fiat specific software it could be missing a lot.
Did they do a forced re-generation before "cleaning" the DPF?
How did they clean it, physical removal, fuel additive, spraying something down the air intake?
This could b any nmber of things and it sounds like the people looking at it may not have the skills / equipment required.
If you bought it from a dealer you need to get them to sort it out. These days you have a lot of rights as a consumer buying a used car.

Robert.
 
Hi,

you have started 2 or 3 threads with the problems you are having with your car.

Maybe post the whole story onto this thread so everyone knows what you have had going on. Start at the beginning, date you bought car .

Jack
 
What garage are you taking it to, a main dealer, Fiat specialist or general?
What are they using to scan the car with? Unless it is Fiat specific software it could be missing a lot.
Did they do a forced re-generation before "cleaning" the DPF?
How did they clean it, physical removal, fuel additive, spraying something down the air intake?
This could b any nmber of things and it sounds like the people looking at it may not have the skills / equipment required.
If you bought it from a dealer you need to get them to sort it out. These days you have a lot of rights as a consumer buying a used car.

Robert.
It was bought from a used car showroom.. its one of the ones that has hundreds of cars and has branches nationwide.
This ⚠️ appeared 20mins after I drove the car away and went to put fuel in. Its been on everyday since the start or July.
4 times its been in and scanned. Twice just for this and the other 2 times when the start/stop failed and the engine light came on.
Everytime I park it at their care centre I take a photo of the dash, and then I've picked it up and get told the light isn't there. I show them the pictures and they then make me rebook (3wks for the next spot) where it would be looked at by someone more skilled. It comes in and the same happens.

The engine light came on and was dealt with at visit 3, it then came back on with the same message a week later so was booked for visit 4 last Thursday.

This time, I was unable to collect it by the closing time, so I sent my father the 30min drive to get the car and move it outside their gates so I could come after hrs and collect it.

He checked the car before moving it and pointed out the ⚠️ was still there (but the engine light and message had gone).
He asked why they couldn't see what was wrong and the mechanic asked how it was driven (first one from 4 goes to offer an opinon). From buying the car at the start it July it was mainly short drives to and from work and the odd run of about 30mins if we went anywhere but at the end of July I made a trip to and from Newcastle, which was 50+mph constantly.

They said it was because I wasn't going fast enough to re-clean the DPF and the warning triangle was the car saying it was trying to reset the cleaning procedure.

With the light coming on as soon as I put fuel in on day one, and the fact it hadn't gone off at any point during the trip to and from Newcastle when I was putting more revs and speed into the system, He doubted this theory (plus the engine light appearing 1 week after they gave it a clean and test run).

He then sat in the car, revved the engine for a period (2 mins). Restarted the car and the light went off. This was the first time it had been off in 2 months. He said this would need to be done if it appeared again to force the triangle fault to reset as it'd think I'd been driving the car at a higher speed and start regenerating/cleaning.

When I got to the car later that evening, I started it up, and the triangle appeared.

I revved the engine up and down as they'd instructed to my father, restarted the engine.. and it went off. I drove home and it stayed off.

Saturday morning it was back. So before I left work, I redid the rev and reset and it went off.

Today we've been out for shopping and again, it was on when we set off.

I don't think I should have to perform this every day especially as its reappearing, but if I don't, and the start/stop engine fault comes on again and it shows up the DPF again I'm stuck driving it 30mins to their centre and then leaving it overnight for my dad to take me back, or waiting till the day in the week I'd have off (which would be the week after I drop it off) and get a train/bus to collect. When the engine light comes on, it also goes into 'limp mode' which means anything but a straight road is done at a slow pace - plus a rebook would be another 3 weeks driving like this.

I'll leave this reply here.. and go find my paperwork for the work they did..
 
Hi,

you have started 2 or 3 threads with the problems you are having with your car.

Maybe post the whole story onto this thread so everyone knows what you have had going on. Start at the beginning, date you bought car .

Jack
Thanks. Hopefully the post I've just made will make things clearer. I didn't get any replies previously so thought starting a newer thread with the new info we were given would be more useful. I can delete the old threads if I need to.
 
OK, that helps.
Firstly don't try any repair yourself. It appears that the dealer's "service" department is not capable of sorting out this issue. It is time to prepare for the worst and hope for the best.
If you have been communicating by phone or in person you need to document what has happened. Best way to do this is to send them an email with a chronological list of what has happened. State that you have lost confidence in their ability to sort out the issue.
If you are otherwise happy with the car, like the colour etc and want to keep it tell them that the must get the problem diagnosed and repaired by either a Fiat approved service center or an independant Fiat specialist acceptable to you and the dealer.
If you have any doudts about keeping the car tell them that you are returning the car for a full refund of all you have paid. If you go for the return of the car you must stop using it at that point.
If they do not agree to your request (keep it civil) tell them that you will be raising a small claims court case to recover your money.
If that does not work we can lead you through the small claims process.

On the actual fault, it could be any number of things from needing a good service possibly including EGR clean and DPF regeneration (and possibly the DPF service counter properly reset, a known issue when these engines are serviced by garages without the correct software and knowedge) to signifcant repairs.

Robert.
 
I don't think you have been well treated by the selling dealer. In previous thread you said you had a 20 something day warranty .... some would say it's possible dealer been messing you around until time expired ....even so you raised the fault with them straight away so within their time limit.

Follow advice given by Robert above.
 
Ps telling you to rev the car up and down 2000rpm before driving is not a fix nor is it acceptable.
 
Thanks for all the advice.
I did think about contacting a Fiat repair centre for advice, but wasn't sure if they'd listen without the car being from them.
All I'd want to know was that they'd agree it's unnecessary and that there's a further issue that needs looking at.

Perhaps I should try that and then put a complaint letter in requesting an independent review or to use a Fiat dealership
 
Little bit of an update.
After performing the ritual everytime I need to drive the car, last night I had a warning light and notification to "check glow plugs" flash up on the dash and go off.
As far as I can gather, these are used to help the car start in colder weather.
I'm stuck with what to do next, I guess its a book it back in and let them look at it again situation, as they've never fixed the initial issue and by doing something they recommended to clear the fault, it's not done this, and started something else.

I've had a read of my manual, and there is a DPF light that should appear if it needs a longer drive to regenerate - this has never appeared..

All this first started when I put diesel in, and the triangle appeared. Its then 2 engine issues that apparently were dpf related when it'd had a long drive the weekend before and now the diesel plus to warm it aren't working.

I don't have a theory of what's linking them all and what to tell them to look at to fix- I'd take it to a Fiat garage and let them look if they would but then I'd be worried that the place I bought it from would say its invalidating the warranty.
Tomorrow is my one weekday off and short of booking it back in, I'm lost on what to do.
 
I'd sent a reply earlier but it didn't go through for some reason.
Don't take it to a Fiat (or other garage) it will weaken your position legally. Despite any "20 day" exchange time you have a lot of protection as a car buyer these days. The car must be fit for purpose and it's not .It's generally considered that the garage is responsible for any issues in the first 3 months.
It's time to decide if you want to keep the car or not. If you want to keep it you have to tell the dealer that you have lost confidence in their ability to sort the car and they have to get a Feat approved garage, or a FIAT specialist acceptable to you, to sort it out at their cost.
If you decide you have had enough of the car tell them that you are not happy with it or their availablility to sort it and you are returning it for a full refund of what you paid. You must stop using the car as soon as you tell them you want to return it. If they refuse to take it back say you will start a small claims court case. If they still refuse start a case. You can do this online.
Keep a record of all communication with the dealer. If you have been using email that's great as it is accepted as factual in court. Make a note now of what has happened so far with dates and times as far as you recall. If talking int thhem on the phone make a note of the date, time, who you spoke too and the key points of the conversation. For in-person meetings make a note as soon as possible afterwards.
You could consider, and they may offer, an alternatve car from them. If you do consider this make sure you say that you are considering it "without prejudice". This ensures your rights to other remedies are not removed.
I've been through this to the bitter end including small claims.
Robert.
 
@Matthague

Take note of Roberts advice and act on it.

You are not going to find an easy fix yourself to the faults with the car plus if you do try and fix it you will void any warranty with the selling dealer.

You will not get any better advice than that given by Robert.
 
I'm logging the info and I'm putting it all in an email which I'm going to submit to them today once I find the correct email address. I only have the email address of the customer services guy but he's not responded to my last emails, just sent me one earlier in the process when the first engine light came on and someone at the company reception emailed them on my behalf as the phones were busy.

I would think I'd need to get a slot booked so that if they did take the letter and act upon it, there was a space to do any repairs or else I'd have to wait longer once/if they decide they wanted to fix it.

I don't have much faith in the car but it took me almost 3mths to find one after my old car was damaged, short of buying a new one for more money its a difficult situation.

I'll send the email today and see what they say.
 
I've sent the email last Thursday, and I've sent another one on Sunday but no reply as yet...
 
That is not good. Fortunately it count's in your favour if it does go to small claims.
Next move is another email, backed up with a letter giving them a resonable time, 14 days, is typical, to respond before you start a small claims court claim.
My appointment is the 3rd October.
I'd have expected a reply as I asked for them to confirm a qualified person would be able to look at it, and I'd like them to confirm that, plus I asked for an earlier appointment due to the previous issues..
I feel that ringing again to ask them why they've not replied is going to be difficult seeing as I work during the day and when I call them I struggle to get through and also when I've left messages I've had no response (also referenced in the email)

I'm sure they'll say they've given me a booking and that they'd be day they'll look at it, but I'd have preferred a reply( to know they've seen it) and a swifter appointment (so it doesn't get worse..)
 
OK I thought you had heard nothing. If they have given you an appointment you will have to see what they say. My view is that you need to get the car repaired by someone other than the dealer. Either a FIAT approved garage or a independent FIAT specialist.

Robert.
They haven't given me an appointment, I had to call and book a standard one. On the phone I mentioned all the problems and requested one sooner but they've just done it as a standard one and couldn't confirm they'd make the requested provisions which leads me to think I'll be dropping it in and awaiting them to return it again without any joy 🤨
 
Just to clear this post up, it's now back after being with them a month and had a new turbo fitted and also another DPF session....let's see how long we go this time
 
Here we are again.
It's been back 10 days and the engine warning light has appeared again along with a start stop message again.
When I picked it up, they said if it wasn't completely fixed they'd take it to a dealer. I've got this in writing now so it looks like I'm booking it back in again tomorrow... hope it's not a month this time 😕
 
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