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Old 18-03-2006   #16
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Re: Official Fiat Presence on this site

T14086 is a top bloke, i hope he comes back
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Old 19-03-2006   #17
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Re: Official Fiat Presence on this site

Thank goodness NumanR is still here!
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Old 02-05-2006   #18
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Re: Official Fiat Presence on this site

back to topic sort of, there was no Official Fiat Presence at brooklands this year. good idea with it being the first one since the launch of the grande punto
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Old 02-05-2006   #19
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Re: Official Fiat Presence on this site

Did you not phone dealer about the PDF today Stuart?

I think you will be surprised who actually looks at this site! It is a wealth of information for everyone (including techs) & I'm more than sure alot of the comments about Fiat & their dealers are taken onboard.
End of the day you cant keep everyone happy,their will be always be the odd 'friday car' but Fiat are doing their best to raise their image & the reliability of their cars which is working as we can see from the croma,new panda & new punto.The sedici also looks a solid car so its looking good for Fiat but as I have said before it will take time,money is tight but they are turning the corner so to speak unlike alot of other manufacturers who are struggling.
Fiat are out to make money...they cant be a charity & give goodwill to everyone & like I have also said before they are more generous than most manufacturers...you will always get the people who expect everything for nothing & you will always get the moaners who buy a 8 year old Fiat who moan about it being unreliable when they obviously have no idea of its past history...as a taxi,getaway car etc.What is good is the amount of people here who are loyal to the brand & will continue to drive & buy Fiats
The main problem seems to be the garages or big dealerships,this will always be a sticky point for Fiat & infact all manufacturers.Again these exist to make money & are also not a charity...however I cannot stress enough it is vital to strike a good relationship with your dealer & always speak to the techs.You become a good loyal customer & you are less likely to be ripped off (it happens,fact of life) and get discount & small jobs done free of charge or at a reduced rate.Go into a showroom shouting trying to intimidate the staff into bowing to your needs will get you no favours (& you will need them in the future so dont expect any favours!) & ultimely result in you being led from the premesis.Yes I know its annoying when it seems nothing is getting done but there are channels to go down,be polite but firm.
As for the techs,they are being trained to same level as ford/bmw/vauxhall techs & the yearly investment from big dealerships (like Arnies etc) run into tens of thousends a year...but be patient it will take a few years to filter through & this can only be of great benefit the customer
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Last edited by Stu DemonD; 03-05-2006 at 14:20.
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Old 02-05-2006   #20
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Re: Official Fiat Presence on this site

Well TBH my nearest fiat dealer was always pretty good IMO. Always answered any questions I had satisfactory, always dealt with my car perfectly fine, if I had a problem while it was under warrantee I booked it in, they gave me a C/C and I went back, usually to find that they had ordered another part or had fixed it. Very friendly as well.

Only problem now is............its turned in to a Renault - it was at Crosshills, Keighley, West Yorks, and was already 1/2 an hour from where I live, now god knows where my nearest one is, I phoned 3 I thought were nearish, and 2 have shut or changed to someone else and the 3rd has also changed to a renault. Oh well independant dealer it is now!

Oh a bit off topic but T14086 where do fiat stand on replacing variators still on the Punto HGTs as good will / or at least check it out good will on a 2000 plate HGt but with only 13500k on the clock, I know its 6 years old but was just wondering with the millage being so low?
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Last edited by Stu DemonD; 03-05-2006 at 14:20.
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Old 03-05-2006   #21
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Re: Official Fiat Presence on this site

Thread now split out to LL
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Old 12-05-2006   #22
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Re: Official Fiat Presence on this site

Its Been a while since last on. A lot of the people here are tech's. The tech's that are here are normally the best. Because they also want to know what problems occur, and like to solve the fault quickly.These tech actually care about the customers, not just get the car in and out. I For one, do care and think what a dealer charges is wrong, but then if you consider that it costs dealers 180 per day for training course for a technician ( This is what fiat charge) Then you can see why prices are high, and usually back steeters dont give, coutersy cars and wash and vac cars, nor do they collect and deliver cars.that is why they is not a lot of good technicians in garages as they do not have the training and a lot of them, the ones how do have trianing, do not care. . Sorry for the rant, But some technicians do care......

p.s
And a lot off backstreet garages take them to main dealer to be fixed and then charge even more to customer.
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Old 12-05-2006   #23
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Re: Official Fiat Presence on this site

Quote Originally Posted by FiatExpert
if you consider that it costs dealers 180 per day for training course for a technician ( This is what fiat charge)
Think you got it wrong there mate...........you forgot to include;

Travel...often by airplane! hire of cars plus fuel...personally it cost my dealer 40 per day travelling expenses.

Loss of takings...basic 8 hour day at say 45 p/h = 360

Hotels (if required) running up 50 per night.

Add that little lot up for a 3 day course & in reality it has cost the dealer between 1500-2000!
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Old 12-05-2006   #24
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Re: Official Fiat Presence on this site

but cant the dealer offset that as a loss and get some tax back or something. stu?
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Old 12-05-2006   #25
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Re: Official Fiat Presence on this site

Well our dealership has a (huge!) training budget so it comes out of projected profits....oh forgot something else...expenses or should I say beer money (so add another £25/night!)
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Last edited by T14086; 12-05-2006 at 23:04.
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Old 12-05-2006   #26
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Re: Official Fiat Presence on this site

Cheers for that. Theres always room for improvment. And yes , Beer is also required after each day of training. LOL
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Old 12-05-2006   #27
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Re: Official Fiat Presence on this site

ah so thats the problem then, they send you to do all this training, then you get pissed and forget it all















































only joking
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Old 12-05-2006   #28
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Re: Official Fiat Presence on this site

Every new car these days comes with more shi*****t on. If you spend a full day without a beer you would go mad. On the bad side you have an exam at the end of the course. But as i said the people who listen are on here, and do care about service... Well some, cant guaranteeThat.
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Old 13-05-2006   #29
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Re: Official Fiat Presence on this site

SORRY GENUINE FORUM MEMBERS FOR THE COMMENTS BELOW
If its correct there has been official presence on the site then the Stilo Mk10 might be reliable ( with a user resetable service light) Honest

As for costs for Dealer Mechanics and Auto Electricians etc attending FIat training courses ( i.e How to reset the service light or keep a straight face when you tell the customer "35 please to change your headlight bulb" and " Oh I forgot +17.5% VAT"

The above may be offset against Tax !

Although it might be cheaper to send them to the local CIVIC THEATRE


Why are they all called all Technicians????? or some other silly jumped up name ?????.

Don`t get me wrong, some are genuine and have have been to college and are excellent at their trade.
Some have never had any formal training and are excellent with their natural skills !

What about the others thou !

I`ll think I will open a Nuclear Power Plant and call myself a Geiger Counter calbration Technician but only calbrate equipment supplied by me,with the parts supplied by me ! on sundays at double time

HOPE U R READING THIS FIAT IT In MY OPINION IT SUMS UP YOUR SERVICE OR LACK OF IT.
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Old 13-05-2006   #30
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Re: Official Fiat Presence on this site

I think I must write up in support of my local Fiat Franchise, Big up to them friendly and courteous at all times used them for my first 2 services, big problem, price, now use a local Fiat expert at half the cost,and does little bits on the side for me for nowt, funny thing though he gets all his Fiat parts from the local franchise, seen the vans delivering.

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