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Old 07-03-2017   #31
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UPDATE. Car towed back to dealer again with exactly the same faults. Been at main dealer (Threeways) for 10 days but they only looked at it yesterday. Battery reported as OK.
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Old 07-03-2017   #32
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Re: Low oil pressure causing loads of errors

Quote Originally Posted by jrkitching View Post
If all they've done is to clear the error codes and put a cupful of oil in, then sadly I'd bet money you'll be back at the dealer before very long.
Quote Originally Posted by Ceidio View Post
UPDATE. Car towed back to dealer again with exactly the same faults. Been at main dealer (Threeways) for 10 days but they only looked at it yesterday. Battery reported as OK.
This is not good news; condolences. Clearly there is a fault with your car and I'd insist on it being properly diagnosed and repaired before accepting it back.

By any reasonable measure of customer service, not even looking at it for 9 days is beyond appaling. If you haven't already filed a complaint with Fiat CS, I'd suggest you do that now.

If they say again they've reset the error codes and all is now well, but aren't able to give a credible explanation for its behavour, then I'd refuse to take it away.

Have they given you a courtesy car for the duration?
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Last edited by jrkitching; 07-03-2017 at 11:39.
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Old 07-03-2017   #33
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Re: Low oil pressure causing loads of errors

Quote Originally Posted by jrkitching View Post
This is not good news; condolences. Clearly there is a fault with your car and I'd insist on it being properly diagnosed and repaired before accepting it back.

By any reasonable measure of customer service, not even looking at it for 9 days is beyond appaling. If you haven't already filed a complaint with Fiat CS, I'd suggest you do that now.

If they say again they've reset the error codes and all is now well, but aren't able to give a credible explanation for its behavour, then I'd refuse to take it away.

Have they given you a courtesy car for the duration?
Hi,
I had to hire my own courtesy car locally as I was due to go on holiday the following day. Fiat CS say they will refund the hire. That car has now been returned and I now have a hire car provided by Fiat - though it took them 4 days to source one!
Sad thing is, I have now lost confidence in the car and it has marred the enjoyment of what should be a fun vehicle. I have zero confidence in the dealer, which is a 140-mile round trip from my home, but will not accept any BS from them this time.
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Old 07-03-2017   #34
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Re: Low oil pressure causing loads of errors

Oh dear.
I seem to hear a lot of horror stories about Fiat service, I sincerely hope that you are able to get the car fixed this time.
Good luck.
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Old 07-03-2017   #35
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Re: Low oil pressure causing loads of errors

Quote Originally Posted by Ceidio View Post
Hi,
I had to hire my own courtesy car locally as I was due to go on holiday the following day. Fiat CS say they will refund the hire. That car has now been returned and I now have a hire car provided by Fiat - though it took them 4 days to source one!
Sad thing is, I have now lost confidence in the car and it has marred the enjoyment of what should be a fun vehicle. I have zero confidence in the dealer, which is a 140-mile round trip from my home, but will not accept any BS from them this time.
May be time to consider your options to return the car for a full refund. Ask dealer first then take advice. Your insurer or breakdown company may provide legal advice as part of you cover. If you paid any part of the car (over 100), even just the deposit with a credit card, you should be covered for the full amount by the credit card company. If so get in touch with them. In my view this is a significant (safety) issue so you have the right to return the car.
Top tip: if buying a car always pay a deposit of at least 100 with a credit card.


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Old 07-03-2017   #36
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Re: Low oil pressure causing loads of errors

Agree with post about returning your car. Can I ask what hire car you got. If it's a Fiat Panda or 500 that's relatively new with a number plate starting R or W I'd guess it's Fiat's own car. I'd negotiate a swap if on finance with FCA and keep payments the same (or less). I'd make sure you get the hire charges refunded as soon as. Some dealers and manufacturers honestly cannot fix one of their own cars. This doesn't mean you should avoid Fiat. I've had 7 (6 of them Pandas and they've been fantastic).
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Old 07-03-2017   #37
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Re: Low oil pressure causing loads of errors

Hi, the hire car is a Renault Captur, brand new, from Hertz. I live in a rural area, so the job was outsourced to Proximo. There's no finance involved - paid for car outright.
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Old 07-03-2017   #38
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Re: Low oil pressure causing loads of errors

Quote Originally Posted by Ceidio View Post
There's no finance involved - paid for car outright.
That at least puts you in the driving seat if you do decide to reject the car.

Don't underestimate the hassle and frustration of going down this route, though - treat it very much as a last resort if you can't get any kind of satisfactory resolution through Fiat CS.
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Old 17-03-2017   #39
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Further update. Fiat dealer Threeways of Abergele have now had my car for THREE weeks. Mind you, they sat on it for a whole week at the beginning citing lack of technicians etc. and the usual cr*p of a heavy workload. 10 days ago I was told it had an oil leak that they couldn't track down and that the other errors had been tracked to a loose connection at the ECU. Was anticipating collection last Monday but they rang to say that the old faults (hill holder not possible, etc etc) had reappeared on a test run. So much for the loose connection! Today, Fiat Italy called to day that Fiat Technical were now involved and had suggested changing the spark plugs. Bear in mind that this is a car that has not yet covered 5K miles, how feasible do you guys think that the plugs could be causing these dash warnings and intermittent faults? I've now reached the stage where I have zero confidence in Threeways as I have been fobbed off once
too often. Next stop? The Court System methinks.
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Old 17-03-2017   #40
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Re: Low oil pressure causing loads of errors

Quote Originally Posted by Ceidio View Post
Today, Fiat Italy called to day that Fiat Technical were now involved and had suggested changing the spark plugs. Bear in mind that this is a car that has not yet covered 5K miles, how feasible do you guys think that the plugs could be causing these dash warnings and intermittent faults?
Pretty much none at all.

The TA uses platinum tipped plugs which are good for 20k at least; the chances of them causing the symptoms you've described to us here are basically nil.

I'd say you've been hugely unfortunate and have got a lemon car.
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Old 17-03-2017   #41
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Re: Low oil pressure causing loads of errors

Those were my thoughts, also.
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Old 17-03-2017   #42
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Re: Low oil pressure causing loads of errors

Quote Originally Posted by Ceidio View Post
Those were my thoughts, also.
If it's 70 miles to a rubbish dealer.

I'd be tempted to travel in the OPPOSITE direction..

Shrewsbury maybe..


But - to be frank ,
I'd just want a different car.

my condolences.

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Old 18-03-2017   #43
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Re: Low oil pressure causing loads of errors

Quote Originally Posted by Squadrone Rosso View Post
With all those fault codes, I strongly suspect your battery is FUBAR.
Agreed. Immediate thought, and the more I've read through the thread, the more I think it is! There's even mention of a loose connection.

Idiot dealer should just strap a brand new battery on and check all the earths - if it doesn't work they can always put the old one back on! Batteries often "test" ok, but they are still FUBAR in my experience
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Old 18-03-2017   #44
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Re: Low oil pressure causing loads of errors

Quote Originally Posted by Ceidio View Post
Further update. Fiat dealer Threeways of Abergele have now had my car for THREE weeks.
<SNIP>
I've now reached the stage where I have zero confidence in Threeways as I have been fobbed off once
too often. Next stop? The Court System methinks.
Before starting legal action you must ask the dealer for your money back. If no joy talk to Fiat customer services and if you used a credit card for any part of the purchase over 100 e.g. deposit, talk to the card company as they are also liable for the car. If still no joy you can then issue a small claims summons on line. Don't do this while the garage has the car as you have no leaverage. You must stop using the car s soon as you tell the garage you are rejecting it. you can claim for costs such as tax and insurance but you need to tell them if you intend to do this. You could claim for a hire car but I would not recommend it as you may not get the cost of that back. Note however that if the garage decides to try it on you could be in for a long process. I've been there and done it (non Fiat) and won. I can give some tips if you go that route.

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Old 18-03-2017   #45
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Re: Low oil pressure causing loads of errors

Trouble is the purchasing dealer is not my "local" dealer. Nearest dealer (Threeways on the north Wales coast) did not offer any sort of deal: Basically, they did not want my business at all so I bought it from a dealer in south Wales, Griffin Mill, who delivered the car to my home, for an unbeatable price (over 3.5k off) and with great efficiency. I haven't contacted them yet but I may well have to. Problem is,they are about 4-5 hours away. Should have stuck to Citroen, which I have had, without ANY problems whatsoever for the past ten years.
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