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Old 23-12-2010   #16
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Re: Frozen Alternator leading to snapped belt

Does anyone know the correct part number then for this mod,The only other main Fiat dealer near me is 20 miles away.
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Old 23-12-2010   #17
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Re: Frozen Alternator leading to snapped belt

Quote Originally Posted by Macca56 View Post
Does anyone know the correct part number then for this mod,The only other main Fiat dealer near me is 20 miles away.
See post #11 above.
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Old 23-12-2010   #18
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Re: Frozen Alternator leading to snapped belt

Mozzarella: Thanks for the picture (huge file by the way),. Any chance of pointing out the mod because I cant see what Im looking at . Thanks
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Old 23-12-2010   #19
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Re: Alternator belt snapped

I can see that many people are having different information from their dealerships, so i decided to phone the Customer Relations Manager for the UK. I've just got off the phone to him. He was aware of the problem affecting the MiTo but i couldn't tell if he knew about the Grande Punto.

I told him that i'm concerned about different dealerships having different information, particularly with customers being told that they could have to pay anything upto 160 for the repair. He said if the car was under warranty & a manufacturing defect is found, it should be repaired free of charge. However, he is going to speak to his technical team to find out what Service News was sent out to dealers & give me a call back.

He said if one dealer got the Service News about it from Fiat, they should all get it as the same correspondence is sent to all dealers.

Bear with me & i will update you as soon as he phones back. I would say that if you have to get the work done (Ie the belt's already snapped) then get it done at a Fiat Dealer so you stand more chance of reimbursement.
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Old 23-12-2010   #20
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Re: Frozen Alternator leading to snapped belt

Quote Originally Posted by Mozarella View Post
Here's a pic
It's an 8mb download, 10 megapixel shot.
can you please host pictures in the forum gallery and not offsite and make it smaller some of us use dial up
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Old 23-12-2010   #21
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Re: Frozen Alternator leading to snapped belt

Quote Originally Posted by T14086 View Post
can you please host pictures in the forum gallery and not offsite and make it smaller some of us use dial up
I just thought 'Dial Up', then realised you're currently in Moscow
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Old 23-12-2010   #22
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Re: Frozen Alternator leading to snapped belt

Quote Originally Posted by 850kd View Post
Mozzarella: Thanks for the picture (huge file by the way),. Any chance of pointing out the mod because I cant see what Im looking at . Thanks

Look behind the alternator at the bulkhead and you'll see the stream of water from the drain hose. This is the standard one fitted to later cars, and not a modification. If any-one wants to resize the pic and add it to the gallery, feel free.
Click image for larger version

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ID:	84965
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Last edited by Andy Monty; 23-12-2010 at 20:14.
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Old 23-12-2010   #23
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Re: Frozen Alternator leading to snapped belt

Right, the Customer Relations Manager has phoned me back as promised & the official line is as follows.

A Service News (Bulletin to the Fiat Dealer Network) was sent out in February this year. All dealers should've received this. If a dealership is not aware of the problem, refer them to Service News Number 7002.10, which covers all Grande Puntos and Punto Evo's. This should explain the procedure for rectifying the drain tube/alternator problem. It seems from my experience that affected models are actually petrol cars that left the factory before Feb 2010 (no diesels or cars post Feb 2010), but youre welcome to check with your dealer or carry out the test detailed in previous posts if you wish.

Following my phonecall, Fiat UK have sent out a reminder about this issue to their Network.

Any vehicle under warranty should have the work done free of charge (unfortunately i forgot to clarify whether this includes 3rd year warranty). Definately free for years 1 & 2.

If the vehicle is out of warranty it's up to the owner to foot the bill (i felt this was unfair). However, the guy suggested that owners contact Fiat on 00800 3428 0000, or ask their dealer to do so on the owners behalf, where Fiat could look at offering Goodwill in the circumstances. Personally i'd push for this in all instances as it is a design fault.

So there you are. As i don't gain anything financial from this, or even own a Grande Punto, feel free to hit that little thumbs up to say thanks. Especially as it's Christmas

Liam
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Last edited by JTD_Liam; 23-12-2010 at 16:59.
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Old 23-12-2010   #24
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Re: Frozen Alternator leading to snapped belt

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Old 23-12-2010   #25
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Re: Frozen Alternator leading to snapped belt

Quote Originally Posted by JTD_Liam View Post
Following my phonecall, Fiat UK have sent out a reminder about this issue to their Network.

Are there honestly dealerships that dont know this!

ask their dealer to do so on the owners behalf, where Fiat could look at offering Goodwill in the circumstances. Personally i'd push for this in all instances as it is a design fault.
Are fiat paying the dealer for carry out the mod?
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Old 23-12-2010   #26
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Re: Frozen Alternator leading to snapped belt

Quote Originally Posted by T14086 View Post
Are fiat paying the dealer for carry out the mod?
He didn't say, nor did i ask, but i'm guessing not if the car is out of warranty.

Seems bizarre to me that any owner is expected to pay for this & kinda answers why we see nonsence decisions made elsewhere, which leave Fiat owners regularly hacked off.

However, my car isn't affected so i thought i'd leave the heated discussion upto someone who's experiencing this first hand. The guy i spoke to was actually excellent when i had a problem with my Stilo, so i didn't feel it fair to start a slanging match with him over this. He has clarified that a Service News was sent out, and has requested that the dealer Network have a reminder sent to them to clear up any issues over it, so i think he's done okay.

He did strongly hint at goodwill from Fiat if the owner or dealer of an affected car out of warranty contacted them.

Overall, i'd give Fiat 7/10 over this. A universal free repair would've bumped it up abit.
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Old 23-12-2010   #27
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Re: Frozen Alternator leading to snapped belt

Quote Originally Posted by JTD_Liam View Post
He didn't say, nor did i ask, but i'm guessing not if the car is out of warranty.
Liam I ment if it is getting done under goodwill would the dealer be expected to carry out the mod for free?
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Old 23-12-2010   #28
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Re: Frozen Alternator leading to snapped belt

To be honest i just presumed he meant goodwill in the sence that the customer gets reimbursed for anything they've paid out towards the repair, but i guess if the customer didn't want to pay in the first place (and i wouldn't blame them) then either they or the dealer could reach an agreement with Fiat UK prior to repair. Maybe the dealer could speak to Fiat and agree that Fiat pay them x amount for the repair, which allows them to pass the saving onto the customer.

I guess some of the dealerships will already have procedures in place for this, and no doubt many won't

That kinda make sence?
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Old 24-12-2010   #29
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Re: Frozen Alternator leading to snapped belt

My car is off to Fiat as we speak due to a dodgy timing issue - I may well get them to sort this whilst it's in.
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Old 24-12-2010   #30
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Re: Frozen Alternator leading to snapped belt

Im confused, which cars are affected by this?

Thanks
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