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Old 18-07-2018   #1
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Kwik-Fit - £1,200 bill

Has anyone had any questionable quotes from Kwik-Fit or other similar national garage chains?

The reason I ask is that last week my sisters partner took her car in for its MOT and it came back with a fail sheet and a quote of just over £1,200 for repairing the failures (and some work that the vehicle didn't need).

The failures were :
- Sticking caliper
- Brake pipes underneath car excessively corroded
- Drop link worn
- Low headlamp aim
- No fluid in screen wash reservoir

Also came with advisories that brake discs worn but still within legal limits, tyres worn on both outer edges, brake fluid low but not below minimum.

No problems with any of the failures/advisories because they're fair, my problem is with the work they've quoted for.

They've said to get it through its MOT it needs a new caliper, new brake pipes, new brakes and pads, 3 headlights need adjustment (there's only two last time I checked), wheels need aligning and the brake fluid needs topping up and the system flushing.

So for those that have seen the failures and then seen the remedies will notice a disparity.

The brakes and pads dont need replacing for the MOT test as it's not failed on them. The brake fluid is low because the brakes are worn (no leaks). The tyres suggest they've been running underinflated for sometime but in any case, unless the wheels are excessively out of alignment, there's no failure there.

They come across as a bunch of rogues, anybody else had anything similar?
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Old 18-07-2018   #2
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Re: Kwik-Fit - £1,200 bill

Quote Originally Posted by smithster1001 View Post
Has anyone had any questionable quotes from Kwik-Fit or other similar national garage chains?

The reason I ask is that last week my sisters partner took her car in for its MOT and it came back with a fail sheet and a quote of just over £1,200 for repairing the failures (and some work that the vehicle didn't need).

The failures were :
- Sticking caliper
- Brake pipes underneath car excessively corroded
- Drop link worn
- Low headlamp aim
- No fluid in screen wash reservoir

Also came with advisories that brake discs worn but still within legal limits, tyres worn on both outer edges, brake fluid low but not below minimum.

No problems with any of the failures/advisories because they're fair, my problem is with the work they've quoted for.

They've said to get it through its MOT it needs a new caliper, new brake pipes, new brakes and pads, 3 headlights need adjustment (there's only two last time I checked), wheels need aligning and the brake fluid needs topping up and the system flushing.

So for those that have seen the failures and then seen the remedies will notice a disparity.

The brakes and pads dont need replacing for the MOT test as it's not failed on them. The brake fluid is low because the brakes are worn (no leaks). The tyres suggest they've been running underinflated for sometime but in any case, unless the wheels are excessively out of alignment, there's no failure there.

They come across as a bunch of rogues, anybody else had anything similar?

I was waiting in a Kwik-Fit once and saw a car that had failed it's MOT, quote was more than it's worth and ten one of the employees bought the car "to save the owner taking it to the scrapyard. Conflict of interest or what? I don't know what the failure(s) or quote where.


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Old 18-07-2018   #3
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Re: Kwik-Fit - £1,200 bill

Why do some people take their cars to these places?!!!!!!! They are legendary for all the wrong reasons.
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Old 19-07-2018   #4
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Re: Kwik-Fit - £1,200 bill

People use them because they think they're going to get a good service and a fair price because they're a big brand.

As for what you saw g8rpi, what an absolute joke, theres a definite conflict of interest there. I don't want to berate anyone that works there but it's just wrong.
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Old 19-07-2018   #5
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Re: Kwik-Fit - £1,200 bill

Quote Originally Posted by smithster1001 View Post
People use them because they think they're going to get a good service and a fair price because they're a big brand.

As for what you saw g8rpi, what an absolute joke, theres a definite conflict of interest there. I don't want to berate anyone that works there but it's just wrong.
Some people are very naive then. Kwik Fit are well known for all the wrong reasons by many.
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Old 19-07-2018   #6
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Re: Kwik-Fit - £1,200 bill

the brake fluid.. it might be leak-tight..

BUT NOT when they replace the pipes and hoses.


as you say.. that's not all MOT work.


we had our SEI brakes done at National Tyres ( due to handbrake MOT fail), job and price was FAIR..

but they inspected and quoted.. then found other issues ( which were almost certainly there),.. - but they should've seen them on the initial visit.
had a voucher for 20% off which helped..

I remember sons 307 failed MOT there on front suspension wear ,
quote was @£500 - buying parts cost @£80 - back when I could do such work.
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Old 20-07-2018   #7
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Re: Kwik-Fit - £1,200 bill

Easy remedy. Go to a small local garage with a good reputation and ask their opinion. All this stuff may need doing, but their quote will be a lot less.

Kwik-Fit are ok for tyres, if you know you need them. For everything else, even the worst rogue in a backstreet is better.
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Old 24-07-2018   #8
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Re: Kwik-Fit - £1,200 bill

Quote Originally Posted by portland_bill View Post
Easy remedy. Go to a small local garage with a good reputation and ask their opinion. All this stuff may need doing, but their quote will be a lot less.

Kwik-Fit are ok for tyres, if you know you need them. For everything else, even the worst rogue in a backstreet is better.
That is most definitely the easiest remedy. I've always used the same garage having found them by chance.
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Old 24-07-2018   #9
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Re: Kwik-Fit - £1,200 bill

Quote Originally Posted by smithster1001 View Post
That is most definitely the easiest remedy. I've always used the same garage having found them by chance.


The last two small independent garages I found and trusted were both bought out by property developers, knocked down and blocks of flats built. Owners retired with a big cheque in their pocket having been unable to find alternative premises


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Old 24-07-2018   #10
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Re: Kwik-Fit - £1,200 bill

I'm in the fortunate position of having a trusted mobile mechanic for the jobs I cannot tackle. No hiding place up here in the Highlands, you soon get found out if you are a dud.
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Old 24-07-2018   #11
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Talking Re: Kwik-Fit - £1,200 bill

Maybe its not fiat but a Ferrari. I also think the local dealer gets confused when he's looking in his parts bin , looking at what they as ask for parts lol.
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Old 15-09-2018   #12
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Talking Re: Kwik-Fit - £1,200 bill

Unfortunately, due to 'one hell of a year' I had completely sleepwalked through the new 2018 MOT changes, and wasn't aware of the new 'Dangerous' endorsement that, whilst it can be argued is no different to before, e.g. if you drive a 'dangerous' car, you run the risk of being stopped and getting points, is seeing peoples cars trapped at garages through fear of driving them home to fix themselves. However, I would argue that the average plod would have struggled to pick out dangerous from run of the mill failure - now it is spelled out in black and white for them. One example I read about was a woman who had a frayed passenger belt, automatically classed as dangerous by the computer and at a garage that didn't offer repairs, only MoTs, so unable to drive the car for repair even though she had no passenger!

So it might seem strange that we always had out MoTs done at the local KwikFit, this was mostly as they were the nearest garage and from the outset I let them know that any issues would be being fixed by me, I found them (or rather their MoT trained guy) to be surprisingly fair, knowledgable, and I've previously had more issues with smaller garages, the highlight being a 'failed' MoT on a 2002 Astra, up on the guys 2 post lift, whilst he tells me both front suspensions were 'hanging off loose, it's a well dangerous car mate, I can't believe you got here without killing someone or yourself'. My response - 'If you lower the car to the ground so the wheels are on the floor, pressing the cones into the turrets, you'll find it isn't an issue...'.

But had I known about the 'dangerous failure' thing I would never have set foot in the door of a KwikFit type place with my Panda ever again...

So as it was they said one tyre front, and one rear, had exposed cord and so we needed 4 new tyres and new discs and pads. It immediately became clear to me that I didn't actually recognise any of the people from before, and I knew I was in trouble. Quote - £500. During all this his mate was, I can only describe as 'briskly', moving my car onto the public road. No doubt a few people have just chucked the keys of uneconomical MoT failures at them and walked off?

Now, as someone else had said, for tyres they are much of a muchness, and it was easy to get that quote down to £180 or something. As I say, it has been a hell of the year and I kicked myself for not getting around to doing the brakes. Funny enough he conceeded the discs (their price £180!!) 'weren't all that bad', I got them to remove the tracking, and in the end the bill came to £270ish. Seeing as this is the most money we have ever spent on an MoT, you could argue that isn't all that bad, and wasn't worth the hastle of arguing too much over, since my girlfriend had only just come out of hospital (routine op, but not having our own transport if anything went wrong felt a bit of a gamble).

Anyway, the next day they give us a ring and cheerfully pronounce it's all ready. We go and pay and I drive off. 5 miles later the dualogic is making a noise like a tank, alarm comes on (and off) and it won't go into 1st anymore.

Did they do something? Prat about on a rolling road in semi-auto mode? Drop oil or fluid into the clutch or something? Disturb some wiring? We will never know, it would not be worth getting anyone to prove it (or not) for a 2006 Panda

Still, at least it's got 12 months MoT and 4 brand new tyres

Just in case anyone is going 'huh?' about the new MoT rules - https://www.moneysavingexpert.com/travel/cheap-mot/
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Last edited by datadiffusion; 15-09-2018 at 19:43. Reason: MoT link
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Old 15-09-2018   #13
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Re: Kwik-Fit - £1,200 bill

2018 MOT changes saw the reclassification of the criteria from advise/fail to Major/Minor.

The tester always had the option to endorse a defect as dangerous pre 2018.

There has been no change to how a dangerous defect is dealt with. Pre 2018 you could drive it away, if you so wanted to. This has NOT changed under the new 2018 rules. If you want to, you can drive it away from an MOT station to a different place of repair or home.

The choice is yours. The garage has no right to stop you or withhold your car should you want to remove it from them to a different place even with a "dangerous" defect recorded.

So in the case of the seat belt as an example, it would have been fine for the lady to drive away to a place of repair or to home to be fixed.

The details on the site link are incorrect as were many when the changes happened. This is the MOT manual and it DOESN'T say it can't be removed.

https://www.mot-testing.service.gov....html#section_7

Also
https://mattersoftesting.blog.gov.uk...ies-will-work/

This is the advise given to MOT testers in their MOT blog. about dangerous defects.
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Old 15-09-2018   #14
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Re: Kwik-Fit - £1,200 bill

They were very careful to state that they were not stopping me driving the car away, as indeed they would have been unable to do, however, the online government advice seems pretty crystal clear;

From https://www.gov.uk/getting-an-mot/after-the-test

Quote Quote:
Driving a vehicle that’s failed
You can take your vehicle away if:

your current MOT certificate is still valid
no ‘dangerous’ problems were listed in the MOT

Otherwise, you’ll need to get it repaired before you can drive.

If you can take your vehicle away, it must still meet the minimum standards of roadworthiness at all times.

You can be fined up to £2,500, be banned from driving and get 3 penalty points for driving a vehicle that has failed its MOT because of a ‘dangerous’ problem.
I agree the option was always there for a garage to call a car unroadworthy, or for plod to do you for the same MoT or not. As I say, if it had been something other than tyres, e.g. being something I can't do myself it wouldn't have troubled me too much to drive the 60 seconds or so home, although next year I'll be making sure that I use the garage opposite my Dads house, I'll push the thing across the road if I have to! And also yes, if I was the woman with the belt I would have just driven off!
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Last edited by datadiffusion; 15-09-2018 at 22:16.
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Old 16-09-2018   #15
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Re: Kwik-Fit - £1,200 bill

Hi,

A frayed seat belt is not "Dangerous" it must be "webbing or flexible stalk significantly stretched or weakened" to be dangerous. Brake disks have to be loose, broken or missing to be dangerous. Obviously we have not seen the car but it sounds like the only issue was the tyres. The only significant change with the new rules is the when you take your car for a MOT the old one is cancelled so if it is fail you can't continue to drive on the old MOT. THe .GOV guidance seems to contradict this, I think the problem is that the PNC will show the car as having no MOT so you are likely to get stopped. It will take a court case to determine this one. You can still drive it home from the test or to a locaton for repair (pre booking is a good idea in case you are stopped). You could not drive a "dangerous" car home under the old rules.. On disks, note that scoring is not a fail and thickness is subjective but if you know the OEM thickness limit and it;s not less than that you are OK. In cases of doubt they should give the lower assessment i.e minor rather than major.
Sounds like some garages are taking advantage.


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Last edited by g8rpi; 16-09-2018 at 11:10.
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