Its about time public access to parts system was made mandatory even if for a small fee e.g £2 for 24h accessI would suggest that dealerships are getting a bit funny about giving part numbers out now, probably because people use them to get part numbers and then buy used parts online.
I had a recent experience where I wanted a part, it was not in stock and had a considerable back order and still they would not give me the part number or allow me to order the part even on back order which was just a dick move all round… ‘no you can’t order the part and no I won’t give you the part numbers so you can at least try and find it else where’
Thankfully I've not had a problem with getting P/Ns from my two contacts. That said I've not tried recently (last year or so) and one of the parts managers was at a Fiat dealership that is now only second hand sales only so they may have dropped/lost their parts interface with Fiat.I would suggest that dealerships are getting a bit funny about giving part numbers out now, probably because people use them to get part numbers and then buy used parts online.
I had a recent experience where I wanted a part, it was not in stock and had a considerable back order and still they would not give me the part number or allow me to order the part even on back order which was just a dick move all round… ‘no you can’t order the part and no I won’t give you the part numbers so you can at least try and find it else where’
Well with Fiat you can but there are hoops to jump through. You can get daily access to repair/workshop manuals. No looked with regards to parts recently but do recall annual subscription was over £1000 PA. This is probably why dealers are reluctant to give out part numbers. They want to sell you a part at Fiat Retail prices taling their cut in the process. You can sort of understand this but there is also the "good customer" / customer relations that the dealer should be thinking about. Being nice and giving you a part number is probably going to make the customer more favourable to their dealership. Telling you no and to effectively p off will not go down well.Its about time public access to parts system was made mandatory even if for a small fee e.g £2 for 24h access