You can fly any day you want .... as long as it's not Monday

[ben]

I'm a bit miffed now - I am booked to fly back to Taipei on Thursday, but I had wanted to change it to Monday.

No problem, you'd think ... just call the airline and make the change - simples.

Wrong.

I go to call them now - "Sorry our office is closed, we are open from Mon-Fri 9am - 5pm" .... hmm .... not much use now is it???

Nevermind, KLM have a 24 hour number in Holland, so I'll just call that.

"Sorry, we only deal in £, Euros and some other random currency - you have to call Bangkok"
"But Bangkok are closed"
"Sorry - I would love to help, but there's nothing I can do"

Seriously .... wtf!!!

An airline should have somewhere in the world you can call 24 hours which DOESN'T limit your currencies!!!

So now I have to wait until Monday morning, and hope there is a seat available on the flight ..... ridiculous! The only saving grace being I'm lucky I didn't need a Sunday flight!!!

 

[ChrisUK]

Unlucky. Poor, poor service. You'd expect them to make an effort in these financial times where people cannot afford to go abroad etc.

 

[ben]

They've now told me I can go to the airport counter to sort it ... but that involves going all the way to BKK airport. Which is a hassle in itself (and if I didn;t live in BKK, then what???)