I'm going to stick up for my dealer here, and please trust me, I'm a stickler for customer service.
I ordered my 500c from Vospers in Truro at the beginning of May. Right from the day I walked in the place the salesman that I dealt with, Chris and the branch manager, Julian were fantastic in terms of customer service as well as being as knowledgeable as was possible about the product, considering that neither of them had even clapped eyes on one yet.
For the first two months I had fortnightly updates from Chris and then they became weekly to keep me up to speed with what was happening.
Two days before pick up I had a bit of a kerfuffle with my finance, nothing major, but it meant that I had to delay the dealers by two days before I could pick it up. They were more than understanding and exceptionally patient with me.
On the day I picked it up, even although the dealership was as busy as hell that day, Chris took the time to explain all the controls etc and pair my phone up for me. Not only did they give me free mats but they also phoned me on the Monday to say that they'd ordered me an i-Pod cable and there would be no charge for that either.
So, 10/10 for Vospers in Truro, I've got absolutely no hesitation in recommending them............., and I love my car
