HornetUK
Established member
The Local BBC radio station have had me on twice now to talk through this and are still pursuing, they do seem good and won't let the issue drop, but Perrys to date are taking no notice, so heres the next stage.......
Dear Sir / Madam
I put the case of my Stilo (K.....) into the hands of the BBC following my dissatisfaction with the way your Amersham branch treated me on 7th August. I have been on their show twice to discuss the issue with them and they said they have contacted you regarding this matter without a response to date. They have told me they are still pursuing this issue for me.
I have now had interest shown in my case from a National Motoring publication, but they have requested I write to you first asking for full refund and then they will look into this issue further if I am not fully satisfied with your response.
All interested parties have been advised of the situation that occurred which was that I was advised by the Assistant Service Manager David Cardy that the work required to my front suspension would be covered by the third year warranty. He also stated this again on the morning the car was dropped off for the work. Four hours later I received a call from him stating that the front suspension needs lubricating and because no actual parts were broken it would cost £157 to lube or £85 to reassemble without fixing. I asked why I was never advised there was a potential cost and I was informed they didn't know what they would find until they had investigated. I said I was never told this on the two occasions. I agreed to have the work carried out as I was not willing to pay £85 for nothing. I checked I only had two choices and this was confirmed £157 or £85, take your pick.
I then telephoned yourselves and spoke to Mrs Sykes who said she would refer the matter to Rod Portnall and request he investigates the matter and contacts me. Ten minutes later Matt rang me from the dealership and said he had looked into situation and the best he could offer was a £27 discount as a goodwill gesture, he even apologised for the oversight of no one warning me there may be a cost involved when the car was booked in. I view this £27 discount and apology as acceptance by Perrys of Amersham that they were in the wrong and if any form of customer service actually existed this work should have been carried out free of charge as it was your error not mine in misadvising me twice.
I look forward to hearing your views regarding the above and take this opportunity of advising you that anyone who contacts you from any media organisation has my permission to speak on my behalf. Also I will be publishing this email as an open letter on a few motoring forums on the internet.
Thank you
Dear Sir / Madam
I put the case of my Stilo (K.....) into the hands of the BBC following my dissatisfaction with the way your Amersham branch treated me on 7th August. I have been on their show twice to discuss the issue with them and they said they have contacted you regarding this matter without a response to date. They have told me they are still pursuing this issue for me.
I have now had interest shown in my case from a National Motoring publication, but they have requested I write to you first asking for full refund and then they will look into this issue further if I am not fully satisfied with your response.
All interested parties have been advised of the situation that occurred which was that I was advised by the Assistant Service Manager David Cardy that the work required to my front suspension would be covered by the third year warranty. He also stated this again on the morning the car was dropped off for the work. Four hours later I received a call from him stating that the front suspension needs lubricating and because no actual parts were broken it would cost £157 to lube or £85 to reassemble without fixing. I asked why I was never advised there was a potential cost and I was informed they didn't know what they would find until they had investigated. I said I was never told this on the two occasions. I agreed to have the work carried out as I was not willing to pay £85 for nothing. I checked I only had two choices and this was confirmed £157 or £85, take your pick.
I then telephoned yourselves and spoke to Mrs Sykes who said she would refer the matter to Rod Portnall and request he investigates the matter and contacts me. Ten minutes later Matt rang me from the dealership and said he had looked into situation and the best he could offer was a £27 discount as a goodwill gesture, he even apologised for the oversight of no one warning me there may be a cost involved when the car was booked in. I view this £27 discount and apology as acceptance by Perrys of Amersham that they were in the wrong and if any form of customer service actually existed this work should have been carried out free of charge as it was your error not mine in misadvising me twice.
I look forward to hearing your views regarding the above and take this opportunity of advising you that anyone who contacts you from any media organisation has my permission to speak on my behalf. Also I will be publishing this email as an open letter on a few motoring forums on the internet.
Thank you