I'm getting just as feed up with eBay as I am these eBay thread's - so here's another

[custard]

you may want to add them to your blocked bidders list

 

[Most Easterly Pandas]

you may want to add them to your blocked bidders list

A good point, thanks. Haven't updated that in a while

 

[cushioncreeper]

If you expect the buyer to send the item back then you should also refund that cost as well. The buyer shouldn't be out of pocket for 'faulty' goods.

It's a difficult situation to be in. You don't want to send a refund in case he's pulling a fast one & there's nothing wrong with the set however, it might be a case of buyer's remorse & he's making up the fault to get the refund & if you insist it has to come back, you may find he's put the fault there just to get the refund.

If you only refund original costs, he may then report you to ebay as a non-performing seller.

 

[Most Easterly Pandas]

If you expect the buyer to send the item back then you should also refund that cost as well. The buyer shouldn't be out of pocket for 'faulty' goods.

By coninsodence, I've just read this that they've sent;

hello i can tell from your feedback that you a good ebayer but i dont feel happy havin to pay for the postage to send back the faulty item and the payment by cheque as i dont have a bank account did you check the item before you sent it out

What do people think about the no bank account thing. I don't really want to have to bother getting a Postal Order. And what cost do they charge

Jon.

 

[Focus Owner]

how did he pay?

 

[Stu DemonD]

As far as a refund goes though, they paid by postal order, is it not unreasonable for me to send a cheque

how did he pay?

Postal order.

 

[Stu DemonD]

I don't really want to have to bother getting a Postal Order. And what cost do they charge

http://www.postoffice.co.uk/portal/po/content1?catId=19400177&mediaId=19900224

Have you used Google before? T'is great

 

[punto_matt]

Id just take a negative feedback but thats cause im an arse.

 

[stephen01]

Id just take a negative feedback but thats cause im an arse.

:yeahthat:

if i have had to send an item back it has always been less postage. i know a buyer should not be out of pocket but neither should a seller!

this sound's like he has got no reception and wants his money back, if the item is working via dvd the item is imo okay, could you not offer a discount as a gesture of good will? For remote and plug issue, No doubt he will just neg you anyway

 

[Most Easterly Pandas]

Id just take a negative feedback but thats cause im an arse.

:yeahthat:

No doubt he will just neg you anyway

This is what I'm thinking. If I'm going to get -ve then I may as well get it and still keep the money, but not sure if I could morally do that.

TBH I does state in my T&C's that all electrical items are sold as untested unless stated, and that return's would only evey be minus P+P cost's, so I'm already helping this person.

Is there anything they can legally do or action they could take against me

 

[venomco]

M.E.P - Don't refund his money.

The item was sold as seen, no mention of a remote (except the picture - but if you read it, it actually says "Digital" remote control - check this is not a product name as I've seen things named after something completely unrelated)

No legal action would likely follow, no one in the right mind would persue £20 in the small claims court which costs more to enter into than what would be refunded. The time involved would be huge, and he would have to come to you if it ever made it to court.

Take the neg, and move on - respond to the neg with "Buyer complains as he's in a low signal area" - or such like.

Tom

 

[sludgeguts]

M.E.P - Don't refund his money.

The item was sold as seen, no mention of a remote (except the picture - but if you read it, it actually says "Digital" remote control - check this is not a product name as I've seen things named after something completely unrelated)

No legal action would likely follow, no one in the right mind would persue £20 in the small claims court which costs more to enter into than what would be refunded. The time involved would be huge, and he would have to come to you if it ever made it to court.

Take the neg, and move on - respond to the neg with "Buyer complains as he's in a low signal area" - or such like.

Tom

Item wasn't 'sold as seen' because it is being sold in an online auction & buyer can't examine it before purchase so buyer has some rights through DSRs
Box clearly says digital remote control - and the picture of the contents is vague enough to lead someone into believing it has a remote (and you expect a telly to have a remote).
I have seen threads on ebay where buyers have pursued sellers for just a few quid (on principle), never mind £27 because they are sure they are in the right - if they win the case, they get the £27 PLUS £30-odd court cost PLUS their expenses for getting to the court, as a seller, that could prove very expensive.
As was said earlier, refund in full & mark it down to experience or ask buyer to return for checking.
I'd just give the guy his £27, learn from the mistakes mentioned here & move on

 

[deanorod]

if i was you i wouldnt worry about 1 neg
think the general decent buyers do know there are a lottttttttttt of idiots on the bay at present any one above 90 % is generally a decent seller

ignore him they might go away or tell him your going on holiday for a month
just be as arwkard as hes being

pps if that works ill buy if its 12 v lol

 

[Focus Owner]

if i was you i wouldnt worry about 1 neg
think the general decent buyers do know there are a lottttttttttt of idiots on the bay at present any one above 90 % is generally a decent seller

ignore him they might go away or tell him your going on holiday for a month
just be as arwkard as hes being

pps if that works ill buy if its 12 v lol

too annoy the fool use a buy it now then add a discount making it seem like greate eastly panda made more

 

[cushioncreeper]

any one above 90 % is generally a decent seller

Sadly, that is not the case, there are a lot of sellers out there who still use feedback blackmail to stop people giving a neg & many people just love that 100% so much they allow the idiot seller to do what they want as long as they can hold onto that 100%

ignore him they might go away or tell him your going on holiday for a month

:bang:

 

[Most Easterly Pandas]

too annoy the fool use a buy it now then add a discount making it seem like greate eastly panda made more

What

Didn't understand.

 

[Focus Owner]

so on ebay it would come up sold for 35 +p&p but would have a discount of20 quid in promotional code

 

[Most Easterly Pandas]

so on ebay it would come up sold for 35 +p&p but would have a discount of20 quid in promotional code

Still confused

 

[Focus Owner]

select a high price on this forum
list on ebay
let aguy buy it at much higer price you know whos gonna
add a discount
say everythings fine

 

[Most Easterly Pandas]

select a high price on this forum
list on ebay
let aguy buy it at much higer price you know whos gonna
add a discount
say everythings fine

Oh right, so it will then look on my feedback like they we're lying if they leave -ve