General Have I just been mugged off for servicing?

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General Have I just been mugged off for servicing?

Truly, truly amazing that they can deliberately try to defraud CUSTOMERS like that.

It's almost like they don't want you to come back and buy another car from them.

Oh, they definitely don't want me to come back and buy another car from them. A truly miserable experience from start to finish (n)
 
Hmmm....I'm trying to work out those figures as well and I'm stumped too!

The dealer is wrong in saying the car needs servicing every 9k - it should be 18k or every year, whichever comes first. In most cases the year will expire before the mileage.

Do you have any idea how many services that will cover? Is it just the one? If so you're only being ripped off by like £600!:D
 
Oh, they definitely don't want me to come back and buy another car from them. A truly miserable experience from start to finish (n)

It's been :bang::bang::bang::bang: all the way hasn't it Max :rolleyes:

I was going to reply to your PM later with my astonishment to your service quote - he said to be that he wouldn't even bother doing a quote for me as he knew I have no intention of ever going back.
 
Why does your car need servicing every year if you do low mileage? I mean what for the pollen filter? You can easily pull it off like every 18 or even 24 months if you dont drive more than 18k in 2 years. So that would be about 200 pounds every 2 years!
 
I am sure LittleMax will clarify but I would imagine this is the payment term offered by the dealer?

Either way it sounds like a crock of s***!

Yes to clarfiy, the dealer said he would give me a quote for 3 years and asked me what mileage I did (15k).

The quote I have been given states that based on 9k miles/1 year service interval and 15k annual mileage, the contract covers me for 3 services (terms and conditions apply ask your dealer for full details - details not given) for the low cost of £762.70 payable by one month at £44.94 followed by 16 monthly payments of £44.86. (no idea why 17 months)

TBH I have no clue if the plan is time limited (I would assume so) or covers me for 3 services regardless of when I take them (I doubt it). The Seat plan that I had before was time limited and there was a clear penalty for exceeding the mileage if this resulted in an additional service.

What I am clear on is that I have been told that I would need 3 services in my first 27k miles, which is simply not true.
 
Yes to clarfiy, the dealer said he would give me a quote for 3 years and asked me what mileage I did (15k).

The quote I have been given states that based on 9k miles/1 year service interval and 15k annual mileage, the contract covers me for 3 services (terms and conditions apply ask your dealer for full details - details not given) for the low cost of £762.70 payable by one month at £44.94 followed by 16 monthly payments of £44.86. (no idea why 17 months)

TBH I have no clue if the plan is time limited (I would assume so) or covers me for 3 services regardless of when I take them (I doubt it). The Seat plan that I had before was time limited and there was a clear penalty for exceeding the mileage if this resulted in an additional service.

What I am clear on is that I have been told that I would need 3 services in my first 27k miles, which is simply not true.

You might do, depending how many miles per year you do, as you need a service once per year. If I understand it correctly, the first one can be a "low mileage" one which is basically an oil change and costs on average about £130-£160 I think (Maxi keep your wig on) but the second one at the end of year two has to be the slightly bigger 18,000 mile service, even if your mileage is much less.

Now someone please tell me I have got that worng...
 
I decided to take out a three year service plan on my twin air and am paying £19 per month for 36 months to cover all servicing / parts costs. i thought that wasn't too bad and I preferred knowing I had paid upfront as our old car was serviced by a friend of my husbands so I haven't paid dealer prices in years!!
 
For a 3 year servicing plan, I was quoted £20.00 per month payable over 3 years which equates to£720.00 for 3 services! Bearing in mind that my car has had the first service before I took delivery, this would still seem quite expensive even if the fourth year was taken into account.
 
Yes to clarfiy, the dealer said he would give me a quote for 3 years and asked me what mileage I did (15k).

The quote I have been given states that based on 9k miles/1 year service interval and 15k annual mileage, the contract covers me for 3 services (terms and conditions apply ask your dealer for full details - details not given) for the low cost of £762.70 payable by one month at £44.94 followed by 16 monthly payments of £44.86. (no idea why 17 months)

TBH I have no clue if the plan is time limited (I would assume so) or covers me for 3 services regardless of when I take them (I doubt it). The Seat plan that I had before was time limited and there was a clear penalty for exceeding the mileage if this resulted in an additional service.

What I am clear on is that I have been told that I would need 3 services in my first 27k miles, which is simply not true.

Thanks for clarifying.

I think it's a crap deal to be honest! You'd do much better to put £40 a month away or something like that. In effect you are being charged an extortionate APR rate to spread it out over 18 months.

You can get a lot of info from other related threads re servicing (in particular regarding getting your own parts + asking dealers to quote a labour rate), but as a general rule of thumb for a car with your expected mileage, it is likely you will have 2 small/low mileage services and one larger one over a 3 year period.

Following on from what RobinPJ said, the smaller/low mileage ones should be no more than £150, and the larger one (where brake fluid is changed after 2 years) shouldn't be any more than £250-300. So by my reckoning your quote is at least £150 too high...and I think I am probably being kind!

I totally understand why people would want to spread out the cost, but these really are appalling rates.

Well sidestepped I'd say!(y)
 
You might do, depending how many miles per year you do, as you need a service once per year. If I understand it correctly, the first one can be a "low mileage" one which is basically an oil change and costs on average about £130-£160 I think (Maxi keep your wig on) but the second one at the end of year two has to be the slightly bigger 18,000 mile service, even if your mileage is much less.

Now someone please tell me I have got that worng...

I did say in each post it was based on 15k annual mileage. So there is no, "you might do, depending on how many miles per year you do" :p

1st service would be at 18k (approx 15 months) and 2nd service at 36k (approx 29 months)

And the name's Max :shakehead:
 
Thanks for clarifying.

I think it's a crap deal to be honest! You'd do much better to put £40 a month away or something like that. In effect you are being charged an extortionate APR rate to spread it out over 18 months.

I totally understand why people would want to spread out the cost, but these really are appalling rates.

Well sidestepped I'd say!(y)

Indeed it is extortionate, and I was wary of the fixed cost servicing this time around, although last time, as I say, I did break even. And it was nice not to have to hand over a lump sum each time I took my car in for a service ;)

My biggest concern is that the dealer, knowing my annual mileage is above average, has categorically told me that I need to service my car every 9k miles (n)
 
My biggest concern is that the dealer, knowing my annual mileage is above average, has categorically told me that I need to service my car every 9k miles (n)

He told me the same thing Max - service at 9k - it wasn't just you ;)

And we both know that after the stupid conversation I had with him about the radio code he has absolutely no clue what he is saying!!
 
Well I think you're both being a little premature with your condemnation. If a 500 does less than 10k miles each year it needs a yearly service. That is a fact :)
 
So how many people has he said that to and are bringing their car in for services twice as often than is necessary? Don't they call that fraud ;)



Aha the old service interval question. This is made very clear in the owners handbook and service book

Perhaps take some time to familiarise yourself with the content before arguing on here(y)
 
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