Hi guys been looking at this forum for years and now finally signed up. I wanted to share my experience with Halfords auto centre Doncaster. which unforchantly is still ongoing.
Ok On the 20th of june was setting of in my car to take my daughter to hospital she had broken her hand at school. and went to put in to first gear. the car made a huge bang and the clutch pedal went to the floor. super my clutch cable had gone I thought. jumped out and called my dad to take daughter to fracture clinic. called aa out aa arrived and told me my car don't have a clutch cable and its hydraulic. so thy towed me to Halfords auto center Doncaster. I have used these before no problems. arrived and talked to the guy who told me they would hopefully have a look at car on the 21 or 22nd and get me the cost to repair. happy with that got a taxi home.
Now the 21st june got up to sort the kids out for school. kids went off on there way an I sit down with a brew. phone rings. Hello mr wilkinson its Halfords auto centre. there's been a little bit of crime with your car! so he tells me that my cars had its windows put threw and my alloys stolen.
So I say to the guy what do I do how the hell has this happened. he has no answers for me. with in 10 min the police call me to get my details. so now I am in shock and not a clue what to do so I call my insurance company for advice. (Admaril) so I talk to there claims team and they make a report and tell me thay can have the car recovered and fixed for me. I told them to leave it with me till dinner time. it was around 10 am at the moment. I call Halfords head office and talk to a guy called arron who tells me fear not mr Wilkinson we know about this and will fix your car and put new wheals on. super so I call Doncaster back to get a time scale. so I talk to the guy there he tells me hes not Shure how long it will take he has to prioritize customers cars. I got a bit pissed off and said am I not a customer now all of a sudden.
so a week go's by of me getting on at them to fix my car and getting no where its now Monday the 26th of june. he tells me that the master cylinder of the clutch has broken and the cost to fix it. I say just sort it fix my car. he also tells me that the glass was fixed on the 24th of june and the wheals had arrived.
Ok 27th june I call them around mid day and was told that I should be ok to pick the car up at around 5:30 as glass was fixed and wheals where on but thay had not got centre caps yet but hoping they would arrive in time. so 5:30 comes around and I get to Halfords. talked to the guy in reception says canter caps arrived and there on the bay finishing the car. take a seat. so I sit down and 5 min later he says cars out for you take a look and see if its all ok for you. I walk out and see the car for the first time since the 20th. I see my car and all the driver side of the car has the paint scraped off like someone's crashed it in to a wall. so I go I and kick off. he says oh it was like that when it came in. and I say it certainty was not. luckily I had taken photos of my car when it was dropped off as I was updating my friends on facebook. showed him my pictures and also told him that aa had pictures too when I was getting towed. he says ok we will get that fixed too.
So I go back to check the car all my cds and satnav mount phone charger are gone out of the car there's still glass in the car on the seat and when I put key in ignition glass flys out of the air vents. look in the boot my tool box and spare tyre are gone also. look at the wheals that's been fitted there not to bad little curbed but no more than the ones on before that's when I see my break discs. there all stoved in on the edges. asked him about this he tells me the thief's used my jack and it broke while taking the wheals off dropping my car on the disks damaging them.
so I go back in and do the paperwork with him ways he will sort my tool kit and spare out and spray the car. but before he relices car to me takes a payment from me of 278 quid for the clutch work. I pay on go on my way
on my way home from town car screen and dash light up warnings out the arse. I pull over and call Halfords back there all gone home so called aa out again. 45 min later aa arrive and do there thing tells me that the sencers are not connected to the new wheals and more than likely that's the problem. I ask aa guy if I am ok to drive it he says yes. so off I pop home
its now 04/07/2017 and I called the auto centre again for a time scale and just get given the run around. there not going to cover my cars contents or give me any compensation or anything. I am totally pissed off and just want my car back as it was when it went in but with the clutch pedol fixed.
Sorry for long post but I just needed to get this of my chest and warn others about the poor service I got. I would realy like to know what you guys think I should do now as I am at a loss. mot is in a week and would like it sorted before then.
Oh and admaril say I will always have a claim report on my file wich I now have to declare even tho my no claims is safe and I made no claim on my insurance :bang:
Alan
Ok On the 20th of june was setting of in my car to take my daughter to hospital she had broken her hand at school. and went to put in to first gear. the car made a huge bang and the clutch pedal went to the floor. super my clutch cable had gone I thought. jumped out and called my dad to take daughter to fracture clinic. called aa out aa arrived and told me my car don't have a clutch cable and its hydraulic. so thy towed me to Halfords auto center Doncaster. I have used these before no problems. arrived and talked to the guy who told me they would hopefully have a look at car on the 21 or 22nd and get me the cost to repair. happy with that got a taxi home.
Now the 21st june got up to sort the kids out for school. kids went off on there way an I sit down with a brew. phone rings. Hello mr wilkinson its Halfords auto centre. there's been a little bit of crime with your car! so he tells me that my cars had its windows put threw and my alloys stolen.
So I say to the guy what do I do how the hell has this happened. he has no answers for me. with in 10 min the police call me to get my details. so now I am in shock and not a clue what to do so I call my insurance company for advice. (Admaril) so I talk to there claims team and they make a report and tell me thay can have the car recovered and fixed for me. I told them to leave it with me till dinner time. it was around 10 am at the moment. I call Halfords head office and talk to a guy called arron who tells me fear not mr Wilkinson we know about this and will fix your car and put new wheals on. super so I call Doncaster back to get a time scale. so I talk to the guy there he tells me hes not Shure how long it will take he has to prioritize customers cars. I got a bit pissed off and said am I not a customer now all of a sudden.
so a week go's by of me getting on at them to fix my car and getting no where its now Monday the 26th of june. he tells me that the master cylinder of the clutch has broken and the cost to fix it. I say just sort it fix my car. he also tells me that the glass was fixed on the 24th of june and the wheals had arrived.
Ok 27th june I call them around mid day and was told that I should be ok to pick the car up at around 5:30 as glass was fixed and wheals where on but thay had not got centre caps yet but hoping they would arrive in time. so 5:30 comes around and I get to Halfords. talked to the guy in reception says canter caps arrived and there on the bay finishing the car. take a seat. so I sit down and 5 min later he says cars out for you take a look and see if its all ok for you. I walk out and see the car for the first time since the 20th. I see my car and all the driver side of the car has the paint scraped off like someone's crashed it in to a wall. so I go I and kick off. he says oh it was like that when it came in. and I say it certainty was not. luckily I had taken photos of my car when it was dropped off as I was updating my friends on facebook. showed him my pictures and also told him that aa had pictures too when I was getting towed. he says ok we will get that fixed too.
So I go back to check the car all my cds and satnav mount phone charger are gone out of the car there's still glass in the car on the seat and when I put key in ignition glass flys out of the air vents. look in the boot my tool box and spare tyre are gone also. look at the wheals that's been fitted there not to bad little curbed but no more than the ones on before that's when I see my break discs. there all stoved in on the edges. asked him about this he tells me the thief's used my jack and it broke while taking the wheals off dropping my car on the disks damaging them.
so I go back in and do the paperwork with him ways he will sort my tool kit and spare out and spray the car. but before he relices car to me takes a payment from me of 278 quid for the clutch work. I pay on go on my way
on my way home from town car screen and dash light up warnings out the arse. I pull over and call Halfords back there all gone home so called aa out again. 45 min later aa arrive and do there thing tells me that the sencers are not connected to the new wheals and more than likely that's the problem. I ask aa guy if I am ok to drive it he says yes. so off I pop home
its now 04/07/2017 and I called the auto centre again for a time scale and just get given the run around. there not going to cover my cars contents or give me any compensation or anything. I am totally pissed off and just want my car back as it was when it went in but with the clutch pedol fixed.
Sorry for long post but I just needed to get this of my chest and warn others about the poor service I got. I would realy like to know what you guys think I should do now as I am at a loss. mot is in a week and would like it sorted before then.
Oh and admaril say I will always have a claim report on my file wich I now have to declare even tho my no claims is safe and I made no claim on my insurance :bang:
Alan