General GSR induction kits - a word of warning...

[NosherCento]

see now this is a problem for me, as i REALLY REALLY want a kit for my seicento, but dont want to br mucked around...

Would it be worth driving to them to get it done?
And am i right in saying that there is an essex branch?

 

[Todger182]

Best just to ring his mobile, don't text as you won't get a reply.

Thanks

 

[Jai]

There are too many moderators taking back handers on here from him. They dont care what he does, as long as their pockets are lined.

as evidenced by the new car, mountians of new and custom kit, servicing, i get for free, not forgetting the stack of cash i have delievered in a brown envelope every month. yes having pete on board really does bring massive benefits to the average moderator.........

or perhaps the reality is somewhat different, i won't comment on petes business with anyone on here, what i will say is, i will be at all the shows next year, and the ace cafe meets, by all means come up and repeat your allegation to my face, in hearing distance of the witnesses i will gather, bring your proof, and show me the benefit i get from him for the hours i put in, the shows i help set up, the members i assist, and the moderating i do for free, which over the course of the year leaves me out of pocket. if you can show an actual net benefit to me, i'll give you both my uno turbos, if not, i expect a full and frank apology. deal? time to put up or shut the **** up sunshine.

 

[dave]

Hence why Peter is a paid up trader on the forum.

not as far as i know he isn't

 

[JetStream]

you seem to have forgotten that they are made to order? at least 1-2 weeks to make the induction, then another week for delivery, if anythin then goes wrong then its the fault of courier not peter. and then contacting the courier to find out whats happening is a nightmare like iv found out 1st hand (in my case it took 3 weeks to sort out where my package was and get it picked up/redelivered, and that was lucky that it had gone to an old womans house who had no intrest in what was in the box shed opened). remember other similar custom hand made, to order products say to leave at least 1 MONTH befor they will even be posted.

i dont think u know how many forums petes on so ill list a couple of them for you, performancefiat, performance pug, performance c2, fiat forum, c2club, c2sportsclub, performance206, and thats just the ones i know of! all ordering inductions for the cars there cars, so say 10 people a week wanting inductions from each site and u can soon work out how busy he really is, as well as working on new products such as coilovers, exhausts and cooling systems, and then theres the remapping he does, and the personal delivorys/fitting. then time for a personal life?

so u shouldv done what i did and got off ur arse and gone down and have it fitted for free!!!! problem solved. (5 hour drive each way btw so not exactly around the corner)

 

[tim1989]

go down and kick his teeth down his throat

well that's not very nice is it

 

[M21MFS]

you seem to have forgotten that they are made to order? at least 1-2 weeks to make the induction, then another week for delivery, if anythin then goes wrong then its the fault of courier not peter. and then contacting the courier to find out whats happening is a nightmare like iv found out 1st hand (in my case it took 3 weeks to sort out where my package was and get it picked up/redelivered, and that was lucky that it had gone to an old womans house who had no intrest in what was in the box shed opened). remember other similar custom hand made, to order products say to leave at least 1 MONTH befor they will even be posted.

i dont think u know how many forums petes on so ill list a couple of them for you, performancefiat, performance pug, performance c2, fiat forum, c2club, c2sportsclub, performance206, and thats just the ones i know of! all ordering inductions for the cars there cars, so say 10 people a week wanting inductions from each site and u can soon work out how busy he really is, as well as working on new products such as coilovers, exhausts and cooling systems, and then theres the remapping he does, and the personal delivorys/fitting. then time for a personal life?

so u shouldv done what i did and got off ur arse and gone down and have it fitted for free!!!! problem solved. (5 hour drive each way btw so not exactly around the corner)

Just a thought as mentioned above though - if he's that busy then surely hiring someone to deal with correspondance would be the way forward? If he is indeed dealing with, say, 10 orders a week from various fora then I'm sure he can justify the expense of hiring someone for an hour or two per day just to answer emails/reply to missed calls...if nothing else it's a handy tax write-off!

It's simple business common acumen. A product can only truly be great if it's backed up with good communication from the vendor. As for the suggestion earlier that the mods on here take backhanders, I'm really not sure that's a fair comment. Ultimately everyone is entitled to their own point of view.

 

[Eklipze3k]

That's pretty much the point I was trying to make Martyn, if business is that good that he just pure and simple doesn't have the time to respond to everyone then surely he must be making enough money to be able to pay someone for a couple of hours a day to stay on top of any correspondence.

I think the problem that people have with his communication (and something which is strangely lacking from this thread) is that he is always very quick to defend his products if anyone dares to say that something else might be better or cheaper for the same gains, but takes a millennia to respond to existing/potential customers who actually own or want to own his products.

 

[alexh365]

If your worried about ordering from Peter and waiting for delivery why not order in time for a FiatForum RR day, plus you'll get a free before and after run on the rollers to prove your gains too!

Maybe a little research would have revealed Peter's interesting methods and you'd have known just what you were getting in for!

Seriously though, it'll be worth the wait. :slayer:Full Stop.:slayer:

 

[punto_matt]

not as far as i know he isn't

He had a traders bit didnt he? See its gone now though.

 

[Maninacan]

Some interesting points there. Anyone care to PM me his mobile/address?

Bottom line:

Once you have taken a payment from a customer you have a responsibility to act professionally - by delivering what was promised, and then if not by communicating effectively up until the point where that promise is fulfilled. If i'd had any contact from him in the last month explaining the delay, I would have sat and waited and not started this post. As it is i'm worried that the guys a crook and pretty certain that the guys a cock as he doesn't care about customers after payment - instead chasing the new orders with discount offers on PF, with new customers no doubt joining the angry queue.

Someone should buy him a simple business development book for Christmas. "Yesterdays customer first" - a golden rule in niche business where WOM/reputation is everything.

thanks for all your comments and info folks, dan

 

[Captain Mike]

Someone should buy him a simple business development book for Christmas. "Yesterdays customer first" - a golden rule in niche business where WOM/reputation is everything.

Reputation is everything and in the Fiat world Pete has the best reputation. It's too late now once someone has gone this long operating like this and getting good interest I can't see them being bothered to change.......

 

[arc]

not as far as i know he isn't

until recently he was wasn't he? what changed?

you seem to have forgotten that they are made to order? at least 1-2 weeks to make the induction, then another week for delivery,


so u shouldv done what i did and got off ur arse and gone down and have it fitted for free!!!! problem solved. (5 hour drive each way btw so not exactly around the corner)

are you sure they're made to order? I assumed that GSR design and make the tools/moulds and then the actual kits are made by another company (SFS / Samco kinda place), and that they'd be only interested in doing batches.

Re driving down there, that is stupid as well - if someone is offering something for sale, and has already taken money then to not even reply to messages asking about the product is terrible. Even just a reply to say "Sorry, there is going to be a 2 week delay" or whatever.

 

[punto_matt]

Peter makes them all himself.

 

[Maninacan]

This thread doesn't read like a golden reputation to me!

Another angle for them to consider if they really do disregard customer service - what about lost business associated with their ridiculous turnaround time if they really are getting that many orders? After all we're talking about a bit of bent pipe (whuch they already ahve tooling for) and a few off-the-shelf parts. Turnaround could be one or two days from payment if they're serious...

 

[Captain Mike]

This thread doesn't read like a golden reputation to me!

Another angle for them to consider if they really do disregard customer service - what about lost business associated with their ridiculous turnaround time if they really are getting that many orders? After all we're talking about a bit of bent pipe (whuch they already ahve tooling for) and a few off-the-shelf parts. Turnaround could be one or two days from payment if they're serious...

Here we go.

If you think it's so easy then why don't you do it?

It's not just a bit of bent pipe it has to go in a mould and is made of silicone.

Like I have said and others have said about 10 times in this thread alone. This is the way GSR operate if you don't like it then buy off someone else. Peter is clearly busy hence the lack of contact.

The fact that he is busy should imply that there is a lot of business meaning he probably wont want to change the way things are run at the moment. If you can get away with having a month or so back log on a kit then why wouldnt you.....

 

[punto_matt]

This thread doesn't read like a golden reputation to me!

Another angle for them to consider if they really do disregard customer service - what about lost business associated with their ridiculous turnaround time if they really are getting that many orders? After all we're talking about a bit of bent pipe (whuch they already ahve tooling for) and a few off-the-shelf parts. Turnaround could be one or two days from payment if they're serious...

Why didnt you just buy some bendy pipe yourself then if it if this easy?

 

[Maninacan]

Once the tooling is made for the pipe, which i agree will have been a bit complicated, its a very simple product. Doesn't mean it's not a good product (can't comment personally of course, not having one!).

Surely you don't really think that the delays in delivery are because the product is so difficult to manufacture?!! It's a management issue here.

What i'm saying is that these communication & turnaround issues could be quickly fixed if they were serious and everyone would be singing their praises, me included. All this bad feeling is completely avoidable if they address the issue - which could just mean clearly stating a realistic delivery time at the point of order, if they can't make any other changes to their business to reduce that time.

 

[punto_matt]

Its 1 person who does everything. Yes if he took staff on then it could be improved but he doesnt have the gauranteed business week in week out to be able to commit to this.

 

[Captain Mike]

Once the tooling is made for the pipe, which i agree will have been a bit complicated, its a very simple product. Doesn't mean it's not a good product (can't comment personally of course, not having one!).

Surely you don't really think that the delays in delivery are because the product is so difficult to manufacture?!! It's a management issue here.

What i'm saying is that these communication & turnaround issues could be quickly fixed if they were serious and everyone would be singing their praises, me included. All this bad feeling is completely avoidable if they address the issue - which could just mean clearly stating a realistic delivery time at the point of order, if they can't make any other changes to their business to reduce that time.

Again you are missing the point. you say everyone will be singing their praises but they already do.....

I bring you back to my point earlier....If you can get away with it then why wouldn't you? I can get away with spending 90% of my working day on FF and I do.

Ferrari can get away with charging thousands of pounds for cars and parts. Peter can get away with making people wait for his products.

The kits are very cheap for what they are I would rather get it at that price and wait a bit than pay double the price and receive it next day....