diago999
New member
Well I ordered some parts for my stilo last week, all came and was fine, Inside the box was my new grill and sports air filter,
However on the paper with the order it said "air filter Ford puma/fiesta"
This is obviously wrong.
I emailled Fk to try and rectify this issue,
They tried to tell me that I had odered the wrong part.
and asked if I could post back the filter. (this is obviously a stupid idea as it would cost me more than I paid for the filter in postage) I showed them that I did not via a forwarded order conformation email that they sent to me.
So they still said I ordered the wrong part. and asked for photos and screenshots of the web page.
After doing this they then asked for a screenshot of the german web page so they could compare.
It turns out the same part number on the uk website is a stilo filter (£8.59), the filter on the german website is a fiesta/puma filter (£3,39).
So they charge you more for the same filter.
Also they are asking me if I could sell the filter and then they would not have to refund the cost. (what a stupid idea I do not want to have to sell something because of someone else's cockups.
So I have given them everything they asked for and they have done no work whatsoever to rectify this and after me requesting a refund several times they will still not refund me. I will let you all know how it goes but at the moment FK are a brand I will NOT be buying from again.
However on the paper with the order it said "air filter Ford puma/fiesta"
This is obviously wrong.
I emailled Fk to try and rectify this issue,
They tried to tell me that I had odered the wrong part.
and asked if I could post back the filter. (this is obviously a stupid idea as it would cost me more than I paid for the filter in postage) I showed them that I did not via a forwarded order conformation email that they sent to me.
So they still said I ordered the wrong part. and asked for photos and screenshots of the web page.
After doing this they then asked for a screenshot of the german web page so they could compare.
It turns out the same part number on the uk website is a stilo filter (£8.59), the filter on the german website is a fiesta/puma filter (£3,39).
So they charge you more for the same filter.
Also they are asking me if I could sell the filter and then they would not have to refund the cost. (what a stupid idea I do not want to have to sell something because of someone else's cockups.
So I have given them everything they asked for and they have done no work whatsoever to rectify this and after me requesting a refund several times they will still not refund me. I will let you all know how it goes but at the moment FK are a brand I will NOT be buying from again.