Fiat Interaction?

[jetweed]

Just out of interest considering the number of users on here and obviously all of which are customers of Fiat, Is there any official interaction with Fiat UK?

I know that there are employees of Fiat dealerships on here, but that is only out of personal satisfaction rather than on an official capacity..

Would it not be an idea to group together a proper official letter and write it to Fiat UK and Italia (cos I have very little faith in UK at present) suggesting an official Fiat Liason.. Cos at the end of the day this forum is the voice of the Fiat owners. it is a means to interact with them and identify means of improving the customer experience.

This Forum isn't exactly just a group of people's amateur get together. It is a professional entity (albeit we do have a bit of a laugh on one or two topics!)


What do you reckon? If we all sent one each hey you never know we might get em to listen!!

 

[T14086]

Been tried before,doubt if Fiat UK or Fiat Italy would get involved due to too many negative comments against them & their products

(p.s.Fiat UK only know/can tell us what Fiat Italy tell them)

 

[dave]

do they realy exist though :chin:

 

[T14086]

do they realy exist though :chin:

Ssshhhhhhhhhhh

 

[jetweed]

There was a readers letter in (believe it or not!) AutoExpress which just showed to me the difference between Italy and UK..

"I was very interested to read that Alfa was planning to improve its customer service. As far as I was concerned, its already good.
Last year, I wrote to Alfa's HQ in Italy to find out when the 149 and Junior were going on sale. I received numerous phone calls and Emails from Turin, in English, keeping me up to date. Apparently, launch dates have been altered a few times, but are now confirmed at next year for the Junior and 2009 for the 149.
I've since bought a 147 Ti and a few weeks ago, out of the blue, got amother call from a nice italian lady at Alfa HQ. She offered me a generous goodwill gesture towards the purchase cost of my new car!"

I think the difference is that good old Italian Passion.... Pride in the products they are selling... us Brits just see a square box on wheels and see the money box... I think thats the difference.

 

[luvduvs]

In theory any company that wants to strengthen their customer relationships will listen and listen carefully. If I owned Fiat and want my sales figures to jump because of happy customers returning and recommending to others, then I would hire a team of people whose job is to spend most of their time on forums like this and finding out what is it that we as customers want and need.

But that's if I owned Fiat

 

[Turbodiesel]

I think every big company needs a community manager to keep the people happy.

In the meantime we should appreciate those few Fiat involved members for their contribution to this place, I admire their dedication

 

[french bean]

In theory any company that wants to strengthen their customer relationships will listen and listen carefully. If I owned Fiat and want my sales figures to jump because of happy customers returning and recommending to others, then I would hire a team of people whose job is to spend most of their time on forums like this and finding out what is it that we as customers want and need.

But that's if I owned Fiat

Unfortunately, most large companies are run by accountants and they don't give a toss about customers, just the balance sheet, the shareholders and their salary. Ditch the accountants from the board and put real people in their with a passion for the product and Fiat would be on a winner.

 

[T14086]

Having passion is all good & well but you need more than that to survive in the cut throat back stabbing world known as the motor trade.

 

[jug]

i dont want an offical fiat presence on the forum. i'd feel sorry for them. there are proper channels that can be used to contact fiat (just as useless as a FF rep), so why is there a need. plus we'd have to give them a very very very big inbox to handle all the PMs, and there would be a 6 month waiting list for a reply.

There was a readers letter in (believe it or not!) AutoExpress which just showed to me the difference between Italy and UK..

"I was very interested to read that Alfa was planning to improve its customer service. As far as I was concerned, its already good.
Last year, I wrote to Alfa's HQ in Italy to find out when the 149 and Junior were going on sale. I received numerous phone calls and Emails from Turin, in English, keeping me up to date. Apparently, launch dates have been altered a few times, but are now confirmed at next year for the Junior and 2009 for the 149.
I've since bought a 147 Ti and a few weeks ago, out of the blue, got amother call from a nice italian lady at Alfa HQ. She offered me a generous goodwill gesture towards the purchase cost of my new car!"

I think the difference is that good old Italian Passion.... Pride in the products they are selling... us Brits just see a square box on wheels and see the money box... I think thats the difference.

the difference is- that was a sales enquiry not a complaint. all companies devote resources to getting sales, very few bother with complaints. aquisition is easier than retention.