If I have a bad experience, I will deal with the person responsible face to face but sometimes face to face dealings yield no result no matter what. If they did, it would mean that the planet Earth had been transformed into some sort of world of make-believe.
Can I just ask too if anyone disagrees that one of the main and best features of the internet is information sharing? And that this forum and others like it are fantastic as we can all read about other Fiat owners experiences and get help and advice from other Fiat owners? - just a thought
Although I have enjoyed reading this post, at no point during it did I feel so integrated with the web and the other users on here that I felt they were 'bloody moaning to me' just because someone had annoyed them so much they decided to take the time to type out their experiences for others to read about! Also, I noticed that several similar posts/replies on this great site have stated in them that they DID talk face to face with their culprit. Sometimes it helped, sometimes it didn't.
If someone asked me for my honest opinion on a particular garage and dealer, my honest opinion would certainly be 'try them at your own risk', but along with that I would also tell them what experiences I had had, good or bad. And I would be honest.
On the BBC's 'The Office', Peter Purvis said that customers who have a good experience
tell 3 people, customers who have a bad experience
tell 10. Is that true or not? I certainly believe that if someone wants to be recommended to others, they will provide a good service and not jerk their customer around in the first place. Or the second and third place. :bang: (yes, like what has happened to me as well in the past and face to face dealings got me nowhere)
I agree with
oilrag that this post should be split into two with 18 months being a good cut off point, but if that happens, shouldn't that also apply to
ANY post which gives opinions and experiences on garages/dealers on here, if they exist?
Oh, and this should certainly apply to garages that have been recommended for good work and service too. After all, is it not feasable that garages/dealers that were good 3 years ago might have had a deterioration in their service recently?