Technical Easee one issue - can't charge car

[TrevS]

Hi all

We've just had a new Easee one charger installed today for our Fiat 500e. I've just plugged the cable into the car for the first time tonight and I keep getting an error message saying the charge door is open and then 'Issue detected check external charging station'.

The Easee one charger app is not detecting any issues and I've set a schedule on the Easee one app to start providing charge from 00:30am. However the Fiat does not want to lock the cable into position and just keeps coming up with the error.

Does anyone have any suggestions. If I remove the schedule from the Easee one app and then tell the charger to start charging everything works but I need to be able to set a schedule and for the car to lock the connector in place and not throw any errors.

The installer told me 'not' to set a schedule on the car but on the Easee one software so I've deacitvated all schedules from the car itself. How do others schdule a charge, using the charger software or car software?

Any help would be much appreciated.

Trev

 

[Maybemaybenot]

It’s because you have the schedule on the charger. The car knows it’s plugged in but thinks it’s faulty as no current.

 

[TrevS]

Thanks Maybemaybenot. What's the solution then? Do I set the schedule in the car and not the charger? Will that also fix the issue of the car locking the lead in place?

 

[Maybemaybenot]

Does it matter for your tariff? Does the lead lock if the fault shows but you lock the door?

 

[TrevS]

Does it matter for your tariff? Does the lead lock if the fault shows but you lock the door?

Yes, tariff doesn't kick in until 00:30am-5:30am. No if I lock I can still see the error message appear and I'm not sure it locks the lead. I can try but would obviously prefer no error message and for it to work as it should.

 

[Maybemaybenot]

Yes, tariff doesn't kick in until 00:30am-5:30am. No if I lock I can still see the error message appear and I'm not sure it locks the lead. I can try but would obviously prefer no error message and for it to work as it should.

It is working as it should. The car can’t talk to the charger so it’s rightly telling you there’s a fault.

 

[TrevS]

It is working as it should. The car can’t talk to the charger so it’s rightly telling you there’s a fault.

I'll try setting the schedule via the car so the charger tries to give power but the car should say it's not ready yet and see if that works

 

[IanML]

The manual explains that the charging cable must be live when plugged in for the car to act correctly. My solution is to set the charging schedule in the car system - it has never failed to work.