Ok its getting better but still too long when contact details included.
took out subject at gcse and just left the grades.
changed order to be most recent first.
expanded on my management experience, reduced the forklift stuff and altered (should i say stole, curtosy of chaos) the personal statement.
might change some of the jobs to say "date xx to xx, worked in variouse bars and clubs".
Education and qualifications.
1992- 1997 Henry Smith Secondary School.
Qualifications Gained: Two B’s
Three D’s
Four E’s
1997- 98 NVQ 2 – Electrical Engineering Manufacture.
NVQ 2 – Electrical and Electronic Engineering.
NVQ 3 – AutoCAD (Computer Aided Design)
Draughting and Design.
2002 Site safety passport (SCATs card).
Licenses Held.
Full UK Driving License – Clean.
Counter balance, reach, rough terrain and telescopic Forklift Licences.
(R.T.I.T.B reg no 1/189/002/01)
Work History
21 Mar 05 – Present C.J. Garland Call Centres.
Garland House, Harbour Walk, Hartlepool
Customer Service Representative in the Vodafone
Department.
Currently co-heading a mentoring program for new employees, aimed at reducing call duration, in turn improving customer satisfaction thus icreasing company turnover.
Aug 03 – 20 Mar 05 King John’s Tavern. Duty manager.
Hartlepool
Started as part time bar staff. Successfully cross trained to work in the kitchen and then progressed to bar Team Leader/Supervisor.
Trained as a KST(Key Staff Trainer) from which I was promoted to Duty/Shift Manager and entered into a Multi Level Management training programme.
The key tasks involved in the role were that of managing bar and kitchen staff.
Cash control.
Stocking levels and stock ordering.
Customer service and the “customer experience”.
Liaising with local and trade officials.
Mar 03 – Aug 03 Hillcarter Hotel
Hartlepool
Worked as bar staff in a three bar operation. This included function rooms and a nightclub.
Nov 02 – Jan 03 Hartlepool Rugby Football Club
Hartlepool
Worked as bar staff over Christmas period whilst recovering from an operation .
April 02- June 02 Kinetic Plc, Middlesbrough.
Employed by Kama in Sedgefield as a forklift driver and floor assistant.
Jan 02– March 02 Manpower Plc, Sunderland.
Fork lift truck driver for P&O trans European.
Sept 01– Dec 01 C J Garlands Call Centres, Powergen, Hartlepool.
Customer Sales Agent. Gas, Electricity and Telecom service sales.
Feb 01– Sept 01. Chicago Rock Café/ Bar, Hartlepool.
Worked as bar staff.
Jan 2000– Feb 01. Hartlepool Working Men’s Club, King Oswy Drive, Hartlepool.
Worked as general bar staff and cellar boy in a local pub.98–
Dec 99– Jan 2000. Club Uropa, Hartlepool.
Worked as a glass collector and bar staff.
Dec 99. 42nd Street, Hartlepool.
Worked as a glass collector and later as general bar staff in a busy nightclub.
.Personal Statement.
I am an enthusiastic, dependable and hard working NVQ graduate seeking to establish a successful career in Sales and Marketing.
I am confident, trustworthy and punctual. I am a quick learner and enjoy a challenge. I have an outgoing personality and enjoy socialising with friends. I feel comfortable working as part of a team or as an individual and as I have gained experience as part of a management team, feel I have the right attitude and abilities to help train staff and lead a team if the situation arises.
Hobbies and Interests.
In my spare time I work on restoring a classic car, reading fictional literature, visiting the cinema/ café’s/ bars and I also enjoy spending time with my two dogs.
References.
Excellent references available upon request.