General Compensation - I shouldn't have asked....

[dougl65]

Thanks to all you who replied to my original compensation thread.....

After all the earbashing I got , I decided to ask for nothing apart from the money back for the insurance for the courtesy car.

Well, I didn't even do that in the end because at lunchtime today Fiat Customer Services called.

They were very polite and absolutely first class and asked me about the service i had received from the dealership. At the end of the day the dealership pulled up their socks and became very polite, so they have actually redeemed themselves in my eyes.

And what about the insurance....

Well the great chap at Fiat said "We are so sorry you were so inconvenienced that we are going to send you some Fiat vouchers that you can use for whatever you want including servicing.

And we all those who had their cars delayed by the 1.3MJT headgasket problem know the value of those vouchers.

WELL DONE FIAT

I'm very impressed!!!

 

[306maxi]

Thanks to all you who replied to my original compensation thread.....

After all the earbashing I got , I decided to ask for nothing apart from the money back for the insurance for the courtesy car.

Well, I didn't even do that in the end because at lunchtime today Fiat Customer Services called.

They were very polite and absolutely first class and asked me about the service i had received from the dealership. At the end of the day the dealership pulled up their socks and became very polite, so they have actually redeemed themselves in my eyes.

And what about the insurance....

Well the great chap at Fiat said "We are so sorry you were so inconvenienced that we are going to send you some Fiat vouchers that you can use for whatever you want including servicing.

And we all those who had their cars delayed by the 1.3MJT headgasket problem know the value of those vouchers.

WELL DONE FIAT

I'm very impressed!!!

Congrats

I never said don't ask I simply said don't set your heart on getting anything because Fiat don't really have any obligation.

Glad you got something though

 

[gb77]

Very good news

 

[dougl65]

Congrats

I never said don't ask I simply said don't set your heart on getting anything because Fiat don't really have any obligation.

Glad you got something though

Thanks 306maxi. My apologies for having a go at you in another thread by the way... must have got out of bed on the wrong side that day.... You see, I do say sorry eventually .

It was probably a good thing that you all had temepered my expectations. What was offered was a rally pleasant surprise...

 

[306maxi]

Thanks 306maxi. My apologies for having a go at you in another thread by the way... must have got out of bed on the wrong side that day.... You see, I do say sorry eventually .

It was probably a good thing that you all had temepered my expectations. What was offered was a rally pleasant surprise...

No problems

I wasn't the one who spend all that money on a nice car and had a problem so I can understand you weren't happy I think I would have felt the same in your position.

 

[Venters]

under promise over deliver.

 

[306maxi]

under promise over deliver.

That's the way I like to work. Always makes people happy.

 

[baldrick500]

Well the great chap at Fiat said "We are so sorry you were so inconvenienced that we are going to send you some Fiat vouchers that you can use for whatever you want including servicing.

After the afore mentioned earbashing you will no doubt be donating these to charity?

 

[Scrogg]

under promise over deliver.

Over where?

 

[dougl65]

Well they did over deliver. I was genuinely shocked to be offered so much. I would have been content with some of the things discussed on the original thread, believe it or not!

 

[Venters]

Over where?

There.