A used car dealer to avoid in Essex is Canfield Garage (trading name, actual company is Listons Ltd). I visited them nearly a year ago to look at an Alfa 159 wagon. It was not prepared yet and I wasn't happy with it. I did however look at a Dodge Journey SXT CRD Automatic reg. KT08 GKA (slight Fiat connection, the Journey was the basis for the Fremont). It had a couple of issues including corroded alloys and faulty tire pressure warning (missing transmitter). They agreed to sort these and when I asked they confirmed that the wheel refurbishment included power coating. After a short test drive (it had no fuel in it and it and I don't know the area) I paid a deposit. They called to say it was ready and I went to pick it up. I should have known then, it wasn't ready and the TPWS sensor had not been replaced. We went to do the paperwork and I was told that they only had one key and had lost the owners handbook. They promised to get replacements and the TPWS sensor. They were running late so I let it ride. On the trip home it became apparent that there was an intermittent judder from the transmission (6 speed GETRAG DSG). I called the garage in the morning and they said they would look at it when the TPWS came in and they would call me. No call, so I called them, part was in so an appointment made. Called the day before to confirm (they are 40 miles from me) and they said they were closed tomorrow. New appointment made. In meantime it became apparent that they had also lost the service booklet, the wheels had just been sprayed over, including balance weights, the one remote key was intermittent, they had not completed the warranty paperwork and the drivers electric window would not go up on a cold (not freezing) day. Again called to confirm appointment and when they finally answered they said they had no loan car. Discussion and emails ensued. They denied having said the wheels would be power coated or that it was advertised with two keys and service history (I have copies of the ebay and autotrader ads) and having totally lost faith in them and the car I said I was rejecting the car and wanted a full refund. They declined. I pointed out their obligations under the Sale of Goods Act and I would take legal action. No response most of the time. I then filed a Small Claim online. Still refused to refund (I even gave the options of reduced refund to account or miles driven, a different car of same value from their stock, another Journey from a different dealer or they pay for a repair). Case went ahead and the prevaricated and delayed at every stage. Judge took 10 minutes to find in my favour. Canfield delayed again but I finally got the money paid, plus costs and expenses, today. Basically once they got my money they did not want to know. They currently have two 500s on their books. I suggest that you do a lot of inspection and research before you buy from Canfield Garage at Unit 1 Hales Farm , High Cross Lane East, Little Canfield Essex, CM6 1TQ