Davren, do you know how to remove paddle as I think that microswitch that clicks is probably gone and it needs replacing
From the back of the paddle, you can see two holes - one large and one small.
The large hole is for one of the three bolts that secure the airbag (6mm hex I think, or 5mm).
The small hole has a Philips screw inside and this is the one you need to undo to release the paddle from the steering wheel. There is also a push-fitted tang into the soft material of the steering wheel, so you need to prise the paddle out evenly.
The airbag must be removed to get to the paddle wiring. These days I just do this by unplugging the airbag, I don't disconnect the battery. Maybe I live dangerously, but the way I look at it is that no-one's airbag ever went off because of a faulty clock spring. Perhaps do it properly for the first 50 times until you are sage, old, and cynical. I'll update this post when a reconnected airbag has gone off, I might still be able to type with the unbroken hand, but paralysis from the broken neck might be a problem.
The paddle has likely failed because of one pivot point being broken. You might be able to effect a repair with powder-and-superglue (a new wonderous repair material). Mine's lasted a year now. New paddles are hopelessly expensive (I was quoted over $900 retail/£450). Second-hand is the only real option, or you could make something out of stainless steel and a microswitch as you would find in a Ferrari, which would be better quality than FIAT's effort (except the illuminated ideogram might be difficult to replicate). Also, you can leave off the gorgeous rubbery coating that goes sticky and scratches off.
I thought about whether the paddles from my Logitech G25 racing wheel might be usable, as they are stainless steel with microswitches, and I haven't bothered to use my G25 since replacing a high-powered desktop PC with a gutless laptop years ago.
Actually you will be horrified to discover that the "microswitch which clicks" in FIAT's design is actually a triangular piece of tin held on to a circuit board with sticky tape. Microswitches of the proper type cost about £1.50 each, clearly too expensive for mass-production...!
-Alex