Technical 500 Dualogic failure

[ahmett]

Ahmett - i hope your'e going to sue them for all this headache

In Greece? Forget it. I'm still chasing them for a courtesy car !

Never fiat again

Still no idea why it takes a month for the part to come, I'm in Europe not Antarctica

 

[ahmett]

Ok got my car back. Paid 1273 Euros, car is fixed cannot see any problems with it and took it for a 10 minute very aggressive drive with the service tech.

1 year warranty on the part with 100,000 km limit.

They told me that i do not have Fiat clutch on the car so it may hesitate a bit from standstill?

Anyway, i am just going to drive my car and take it as it comes.
I should do 100,000 km in a year and hope it breaks again at 99,000 km so they replace it all over again = )

 

[alexGS]

Glad that you've had it fixed properly (by replacing the whole assembly - pump, sensors, seals, etc.) - so it should be as reliable as a new one now. That was a lot of money to find, but then, so is buying a new (or newer) car.

The advice about the clutch is probably truthful and if I were going to the trouble of replacing a clutch, I would fit the original brand (Valeo, in either a Valeo or a FIAT box). But hey, if there's some other brand in there and it's working, let's leave it alone.

It seems to me the problems (dropping into neutral, getting stuck in first) could have been caused by a simple fluid leak - replacing a seal (if it were available) could have been all that was needed (if anyone had known how) - but FIAT have made these parts and this information so difficult to find, the only sensible option is to replace the whole Dualogic assembly as you have had done.

I hope your brother gets to enjoy years of trouble-free driving

-Alex

 

[ahmett]

Yes it feels like new now. I can't see anything wrong with my new clutch so I'll keep it. It's a valeo one anyway but not fiat branded. I think my unit was so messed up it needed to be changed (that's what fiat hq said after seeing the pictures of my unit ) the pump even sounds different than the old system!

 

[500abarth]

In Australia when a Duologic actuator fails, the replacement assemble costs $AUD7,000 plus fitting. The entry-level new car price in Australia for a POP 1.2 is around $AUD16,000, which shows you how ridiculous the spare part pricing is. Heck, even Ferrari actuators for their paddle shift transmissions are just $AUD3,000.....

We seem to have poor dealer service training here as well. A trained monkey can plug in the FIAT/ALFA Analyzer, come up with a fault code, then make a decision to replace everything instead of finding the fault.

Thanks to this forum for giving me some ideas of the potential faults.

Just looking for opinions, but have there been enough actuator failures to indicate they might have a typical failure rate? Or are they usually robust and you can just be unlucky for one failure?

My options here in Oz are to take my car to a transmission specialist who repairs actuators for other brands of cars and let them go on a voyage of discovery - funded by me of course; the worst case scenario is to buy a second hand gearbox with two actuators for $AUD750 and hope my failure was just bad luck.

It would be nice to be able to contain the cost of a replacement actuator to just the 2000 Euros I read about here.

 

[Aussie500nut]

In Australia when a Duologic actuator fails, the replacement assemble costs $AUD7,000 plus fitting. The entry-level new car price in Australia for a POP 1.2 is around $AUD16,000, which shows you how ridiculous the spare part pricing is. Heck, even Ferrari actuators for their paddle shift transmissions are just $AUD3,000.....

We seem to have poor dealer service training here as well. A trained monkey can plug in the FIAT/ALFA Analyzer, come up with a fault code, then make a decision to replace everything instead of finding the fault.

Thanks to this forum for giving me some ideas of the potential faults.

Just looking for opinions, but have there been enough actuator failures to indicate they might have a typical failure rate? Or are they usually robust and you can just be unlucky for one failure?

My options here in Oz are to take my car to a transmission specialist who repairs actuators for other brands of cars and let them go on a voyage of discovery - funded by me of course; the worst case scenario is to buy a second hand gearbox with two actuators for $AUD750 and hope my failure was just bad luck.

It would be nice to be able to contain the cost of a replacement actuator to just the 2000 Euros I read about here.

Hi
There is another tread on this issue with more recent posts
here https://www.fiatforum.com/500/425006-one-only-dualogic-failure-thread.html
Our 500 Twin Air is currently at the dealer following a gearbox failure
Been there 2 weeks next Thursday and they still have no idea what's wrong with it or even if it will be covered by warranty which runs out in a couple of days.

 

[jrkitching]

There is another tread on this issue with more recent posts
here https://www.fiatforum.com/500/425006-one-only-dualogic-failure-thread.html

Yes, I'm trying to keep all the dualogic failure issues in one place.

I've moved the last couple of posts to that thread, and this one is now locked.

Plese continue the discussion here.