Hi does anyone have this. I setup AOL broadband on a mates pc last night it worked fine, today he called to say it was not working i went around to check it, i tried every thing but could not get it to work. only the power light is working, the dsl light is not does this mean that the server at aol's end is down.

Thanks

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Please do not Email or PM me asking for support. Post on the forums instead. Your reply may help someone else. Thank you

Check AOL's site for sevice status messages. Then the first question should always be... did you touch anything?

Can you talk to the modem from the connected PC?

SL links should be self resetting, power off for at least 2 mins and try again. If you get no activity at all you likely have either a modem fault or a dissed line.


Got more additives than fuel in my tank.

if the DSL light is not lighting then the modem is not sync'ing with the exchange. Check the cabling to the phone socket, check the microfilters.

Its not necessarily a fault on AOLs equipment as there is more to SL than that. It could very well be a fault with the BT Phone Exchange.

check http://www.adslguide.org for more info, the forums are handy on there as well


Cinq Sporting - and yes, its broom yellow!

The freephone number for the AOL Broadband helpline is 0800 376 4406.

Hi thanks for replys i have checked all cables, tried diffrent filters (have three). phoned the helpline it's shut untill boxing day, tried the website no help there.
there was a mesage on the helpline it said there is on line 24hr help keyword helpline but i could not find this on there site, do i have to be signedin as aol user to access it?

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Please do not Email or PM me asking for support. Post on the forums instead. Your reply may help someone else. Thank you

If your connection light on the modem doesn't(light) then it's BT. The adsl isn't synching. If you don't have the line sync'd then you have no chance of connecting to your ISP(AOL).

Les Ross
Certified by a
Professional

Originally posted by Lester Piglet
If your connection light on the modem doesn't(light) then it's BT. The adsl isn't synching. If you don't have the line sync'd then you have no chance of connecting to your ISP(AOL).

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Is this a temporary thing will it come back on its own or will i have to contact BT

thanks

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Please do not Email or PM me asking for support. Post on the forums instead. Your reply may help someone else. Thank you

Get on to BT asp. Make sure the modem is configured properly first as BT like to pass the buck.

Les Ross
Certified by a
Professional