Make sure that you point out to customer support how much you paid & how much this is going to cost to return.
Ask them why they think it fair that YOU should be out of pocket for THEIR (seller's) faulty goods.
C&P ebay's own link
http://pages.ebay.co.uk/safetycentre/rights.html
& point out that, although the seller is not in the UK, they are selling through ebayUK
"
What if the goods or services you receive are not up to scratch?
Sale of Goods Legislation
The most important piece of legislation relating to the
sale of goods through eBay.co.uk is the Sale of Goods Act 1979 (as amended).
The Act provides that wherever goods are bought they must "conform to contract". This means that items sold through eBay by business sellers must be:
- of "satisfactory quality";
- "as described"; and
- "fit for purpose".
Therefore goods sold by business sellers must not be inherently faulty at the time of sale, must match any description given to them and, allowing for factors like price, they must be fit for their purpose, defect free, safe and durable."
If overseas sellers are not bound by these laws then ebay should make it very clear. Their wording infers ALL sellers are bound, not just UK sellers.
What if, for example, you were to pay to send back & accepted a replacement - and the replacement was duff?
And don't forget, you are more than happy to take time out of your busy schedule & make the long journey to the post office to return the faulty item as long as the seller pays return shipping of £(let ebay know how much more you would be out of pocket).
If all else fails & you paid through PP on your credit card, approach your card company.