EndlessNites
New member
- Joined
- Feb 14, 2009
- Messages
- 7
- Points
- 2
Hi,
I'm completely confused by my suspension recall No.5044. I had it done towards the end of last year. Last week my suspension coil broke and shredded my tire. I called the RAC to check the vehicle they said the plates had been fitted but they hadn't prevented the broken coil from damaging the tire, they gave me an additional copy of the fault report to keep just in case there was a dispute. They towed it back to the dealership that did the recall.
The garage said they were too busy to look at the car for a week to check if it was a fault with the recall. They said the coil had broke and damaged the tire and it was nothing to do with the recall as it was the spring that had broken. I said the recall states "To avoid damage to a tyre in the event of spring breakage, a plate will be fitted which will contain the spring" but it hasn't worked. They still insisted it was nothing to do with the recall and want to charge £740 for the repair and £93 for the diagnosis.
I called Fiat Customer Relations to see if the garage was correct, they filed a report and got back to me today stating it was entirely separate from the recall which had fitted cups to the base of the spring. I said I thought the recall was to prevent tire damage in the event of a breakage and they still said it was nothing to do with the recall.
Am I being dumb? I know nothing about car mechanics but it seems to me as if there was no point in having the recall done in the first place. People I talk to all seem to think Fiat are at fault, but I wanted to get some other opinions, am I wrong or Fiat???
I'm not paying their repair rates that's for sure and getting it towed to my usual garage. It just annoys me I didn't get the RAC to tow it there in the first place it was already booked in for another repair which I had to cancel and I wouldn't have had a £90 bill for telling me something I'd already been told by the RAC as well as the tow fee.
Thanks for reading,
Endless
I'm completely confused by my suspension recall No.5044. I had it done towards the end of last year. Last week my suspension coil broke and shredded my tire. I called the RAC to check the vehicle they said the plates had been fitted but they hadn't prevented the broken coil from damaging the tire, they gave me an additional copy of the fault report to keep just in case there was a dispute. They towed it back to the dealership that did the recall.
The garage said they were too busy to look at the car for a week to check if it was a fault with the recall. They said the coil had broke and damaged the tire and it was nothing to do with the recall as it was the spring that had broken. I said the recall states "To avoid damage to a tyre in the event of spring breakage, a plate will be fitted which will contain the spring" but it hasn't worked. They still insisted it was nothing to do with the recall and want to charge £740 for the repair and £93 for the diagnosis.
I called Fiat Customer Relations to see if the garage was correct, they filed a report and got back to me today stating it was entirely separate from the recall which had fitted cups to the base of the spring. I said I thought the recall was to prevent tire damage in the event of a breakage and they still said it was nothing to do with the recall.
Am I being dumb? I know nothing about car mechanics but it seems to me as if there was no point in having the recall done in the first place. People I talk to all seem to think Fiat are at fault, but I wanted to get some other opinions, am I wrong or Fiat???
I'm not paying their repair rates that's for sure and getting it towed to my usual garage. It just annoys me I didn't get the RAC to tow it there in the first place it was already booked in for another repair which I had to cancel and I wouldn't have had a £90 bill for telling me something I'd already been told by the RAC as well as the tow fee.
Thanks for reading,
Endless
Last edited:
