Highlander
Member
In October one of our neighbours decided to use the back of our Qubo instead of her brakes, insurance details were exchanged, and our insurer Tesco was informed.
3 days later off went the car to Tesco's preferred suppiier in Falkirk for repaired, and we were told it would be about 10 days as the damage was all to the tailgate and rear bumper.
10 days later car was returned, repair looked fine, BUT, we now had silver paint over the front bumper (mine is cool jazz blue), they had scratched the inside, and put a ding in the outside of the drivers door,and the liner on the inside of the tailgate was loose, plus the was now a funny clicking noise coming from the steering.
Garage was contacted, and I was told that they would have to check the vehicle photo's and call me back. They did some hours later, and I gat an apology and they would collect the cat on the Tuesday.
Car returned on Wednesday, 95% of the paint was removed, ding on outside of drivers soor sorted, and the rest was ignored. Clicking noise from steering now sounds like the floor pan is being struck by a hammer.
I have now had enough, and contact Tesco, who put me in touch with one of their engineers, (he is now not a happy bunny after he learns what has happened), and we agree that the car go to Border Cars for repair.
Border Cars collect, and i'm called that night to be told, noise from steering is due to a strut bearing failure. Loose tailgate inner cover, due to Falkirk garage breaking 12 of the clips and not replacing them, and was I aware that the;y had damaged my nearside mirror.
Anyway Border Cars made a good jov of the repiars, and the car was returned some 5 weeks after it was hit. Throughout this 5 week period Teco's were as much good as an ashtray on a motorbike. They left us without transport for 5 weeks, although we pay Tesco for a courtesy car in cases such as this and although it states on Tesco's insurers handbood its FREE, the first thing both hire companys want is your credit card details.
In fact one of the companys Help Car Hire cannot supply a car unless you have e-mail. Dont some of these companys realise that not all folks have credit cards or e-mail???. GRRRRR
To add insut to injury soon after we got the car back we got a puncture in the offside rear..........wonna know what they took out of the tyre??. The end of an HT lead the end that goes on the plug,.....wonder where that came from.
Anyway i've had a good rant, my wife now refuses to enter a Tesco shop, she binned her Tesco Mobile, Club cards have been sent back.
Above is only half the probs we had, and the matter is not ended yet, as the second time the tailgate liner fell out it hit me on the face, bursting my nose , and smashing my glasses.
Can anyone recommend a good insurer??
cheers Ian
3 days later off went the car to Tesco's preferred suppiier in Falkirk for repaired, and we were told it would be about 10 days as the damage was all to the tailgate and rear bumper.
10 days later car was returned, repair looked fine, BUT, we now had silver paint over the front bumper (mine is cool jazz blue), they had scratched the inside, and put a ding in the outside of the drivers door,and the liner on the inside of the tailgate was loose, plus the was now a funny clicking noise coming from the steering.
Garage was contacted, and I was told that they would have to check the vehicle photo's and call me back. They did some hours later, and I gat an apology and they would collect the cat on the Tuesday.
Car returned on Wednesday, 95% of the paint was removed, ding on outside of drivers soor sorted, and the rest was ignored. Clicking noise from steering now sounds like the floor pan is being struck by a hammer.
I have now had enough, and contact Tesco, who put me in touch with one of their engineers, (he is now not a happy bunny after he learns what has happened), and we agree that the car go to Border Cars for repair.
Border Cars collect, and i'm called that night to be told, noise from steering is due to a strut bearing failure. Loose tailgate inner cover, due to Falkirk garage breaking 12 of the clips and not replacing them, and was I aware that the;y had damaged my nearside mirror.
Anyway Border Cars made a good jov of the repiars, and the car was returned some 5 weeks after it was hit. Throughout this 5 week period Teco's were as much good as an ashtray on a motorbike. They left us without transport for 5 weeks, although we pay Tesco for a courtesy car in cases such as this and although it states on Tesco's insurers handbood its FREE, the first thing both hire companys want is your credit card details.
In fact one of the companys Help Car Hire cannot supply a car unless you have e-mail. Dont some of these companys realise that not all folks have credit cards or e-mail???. GRRRRR
To add insut to injury soon after we got the car back we got a puncture in the offside rear..........wonna know what they took out of the tyre??. The end of an HT lead the end that goes on the plug,.....wonder where that came from.
Anyway i've had a good rant, my wife now refuses to enter a Tesco shop, she binned her Tesco Mobile, Club cards have been sent back.
Above is only half the probs we had, and the matter is not ended yet, as the second time the tailgate liner fell out it hit me on the face, bursting my nose , and smashing my glasses.
Can anyone recommend a good insurer??
cheers Ian
