A
Alan
Guest
What is up with mail order companies? Yeah, it's great, you sit in your own home, find what you want, read reviews, find the best price and get it delivered to your door!
1) I, like most people, work! I leave the house before 8 and get home after 6, so why do these companies insist in delivering between 9.30 and 5? The first you know about it is when you get home to a card through the door, you then ring them and try to arrange them to deliver the next day, you think i'll go into work late and make it up or whatever. Except they can't commit to a time, not even am or pm, so you have to take a whole day off and just sit around all day. If i had time to take a day off work i would take the day off and go to a shop to buy it! So to the next alternative, collect it from their depot, great, i'll get it either on the way from or to work. When do they open? 8 - 6 at the most. So you still have to take time off work!
2) The website says 'in stock', you order it then get an e-mail saying it will be with you in 3-5 working days, great! 2 weeks later you still have nothing, theres no point e-mailing as they never get back to you so you try to ring them. after searching their site for god knows how long you eventually find a number to ring, you then sit in a queue for ages at peak rate when you eventually get through to someone you can't quite understand who's favourite two phrases are 'sorry, were having problems with the computers at the moment' and 'sorry to keep you waiting'- Constantly saying sorry, not a good sign!
When their computers eventually work what do they tell you? 'It's not in stock!'
Keeping control of your curses you ask, 'when will it be in stock?'
'Oh, well i don't know' you push a bit harder 'it's normally a couple of weeks'
Arrrrrgh! i've already been waiting a few weeks! Why could they just not tell me?
Now that is my main gripe, they never communicate with you, just wait for you to contact them!
As you may be able to tell i was supposed to be getting a new amp, i'm now looking for a new supplier! I'm going to do it by phone though, make sure they have them in and can commit to a delivery BEFORE i order!
I wanted it before nottingham
Long rant over!
1) I, like most people, work! I leave the house before 8 and get home after 6, so why do these companies insist in delivering between 9.30 and 5? The first you know about it is when you get home to a card through the door, you then ring them and try to arrange them to deliver the next day, you think i'll go into work late and make it up or whatever. Except they can't commit to a time, not even am or pm, so you have to take a whole day off and just sit around all day. If i had time to take a day off work i would take the day off and go to a shop to buy it! So to the next alternative, collect it from their depot, great, i'll get it either on the way from or to work. When do they open? 8 - 6 at the most. So you still have to take time off work!
2) The website says 'in stock', you order it then get an e-mail saying it will be with you in 3-5 working days, great! 2 weeks later you still have nothing, theres no point e-mailing as they never get back to you so you try to ring them. after searching their site for god knows how long you eventually find a number to ring, you then sit in a queue for ages at peak rate when you eventually get through to someone you can't quite understand who's favourite two phrases are 'sorry, were having problems with the computers at the moment' and 'sorry to keep you waiting'- Constantly saying sorry, not a good sign!
When their computers eventually work what do they tell you? 'It's not in stock!'
Keeping control of your curses you ask, 'when will it be in stock?'
'Oh, well i don't know' you push a bit harder 'it's normally a couple of weeks'
Arrrrrgh! i've already been waiting a few weeks! Why could they just not tell me?
Now that is my main gripe, they never communicate with you, just wait for you to contact them!
As you may be able to tell i was supposed to be getting a new amp, i'm now looking for a new supplier! I'm going to do it by phone though, make sure they have them in and can commit to a delivery BEFORE i order!
I wanted it before nottingham
Long rant over!