Bought a car from them about 10 weeks ago, car fantastic and extremely impressed. However, not so impressed by D & J AUTO's!!
Approx 4 weeks after buying car (05 plate Ulysse 2.0jtd eleganza), we got a puncture late on a Friday night (luckily on way home, and didn't notice until on drive when tyre was slowly deflating!!). Got the jack and wheel brace out and took the centre cap off the alloy wheel; low and behold there was a locking wheel nut in place!!! 1 1/2 hours later, having been through the car with a fine tooth comb I find out they have sold me a car without a key for the locking wheel nut (good job it happened on way home and not 5 hours previously when my Fiance was on M6!!!). Next morning I phone them promptly at 9am, and inform them of the problem and ask what they suggest to be done to fix this and get the reply "Sorry cant help you as the director is away for the weekend and there is no one in the service department to help, anyway the paperwork says that the car was sold with the key in place" I then ask where key is likely to be stored, and after a few suggestions, all of which I had tried the previous night, was fobbed off and told they wouldn't even look at the problem until Monday morning!! I then got a little bit angry and decided to end the conversation before I said something I may regret
!!!
Some time later, whilst I was already consulting ROCKINGHAM MOTORS in Rushden about the problem (who were being extremely helpful and were willing to look at the car straight away), D & J AUTOs phoned back and all of a sudden could help and sent the service manager to our house to search the car for the keys!! The service manager arrived, searched the car and just as predicted, failed to find the locking wheel nut keys. He then attempted to remove the locking wheel nut whilst the car was sat on the drive, but unfortunately broke his tools!! They finally picked the car up on Monday morning and had it recovered to their workshops, and delivered the car back Monday night fixed - well almost, they delivered it back with normal wheel nuts not locking one's and said they would order them and post them to us (7 weeks later still waiting for them)!!!
So I suppose in the end their service was ok, but after lots of profanities left my mouth, and my blood pressure soared to skyward limits
!!
Still have had a few other niggles with them, such as handing the car over to us with only 1 key. They didn't say anything about the car only having 1 key when we bought it, only after they had taken our money!!! So another visit to ROCKINGHAM MOTORS, and 125 of my own money later I have 2 keys for the car
(As I still believe a 13k car should have upon collection!!). It was also handed to us without an owners hand book, which again we were promised in the post, and only arrived 4 weeks later during the saga of the Locking Wheel Nuts!! And finally, when asked if it would be serviced before delivery, I was to no as it only requires servicing every 20k or 2 years but we'll give it an oil change. However after speaking to ROCKINGHAM MOTORS - Fiat Dealer, not Fiat Specialist!!!!!, they informed me that the service interval is actually 18k or every year, therefore if that is the case the 3rd year warranty on the car may be void as I was sold a 15 month old car that has not been serviced in accordance with the manufacturers guidelines :bang: :bang: !!
Therefore on the whole I would have to give a huge
for the car and an even bigger
to D & J AUTO's.