Anyone have any advice on how to successfully reject a defective car?
My fiat 500c developed a fault within seven days. It has been back to the dealer twice to investigate the fault and once to repair it. I'm told by them that the roof now works but makes a creaking noise. They now want to replace the complete convertible roof to eliminate the noise.
I have been on to consumer direct and the financial ombudsman for advice, but their investigation could take six months.
I have written to the dealer and the finance company on more than one occassion telling them I want to reject the car as it is not of satisfactory quality. Their stance is I should allow them the opportunity to repair the car.
They have already had one opportunity to repair, I'm worried if I allow them a second opportunity I am weakening my chance of rejecting the car.
Anyone successfully rejected a car or have any advice, hints or tips on how I can escalate this issue and get the result I want?
Cheers
Beerman
My fiat 500c developed a fault within seven days. It has been back to the dealer twice to investigate the fault and once to repair it. I'm told by them that the roof now works but makes a creaking noise. They now want to replace the complete convertible roof to eliminate the noise.
I have been on to consumer direct and the financial ombudsman for advice, but their investigation could take six months.
I have written to the dealer and the finance company on more than one occassion telling them I want to reject the car as it is not of satisfactory quality. Their stance is I should allow them the opportunity to repair the car.
They have already had one opportunity to repair, I'm worried if I allow them a second opportunity I am weakening my chance of rejecting the car.
Anyone successfully rejected a car or have any advice, hints or tips on how I can escalate this issue and get the result I want?
Cheers
Beerman
