Hi
It is probably the fan resistor burnt out, there is a post somewhere I put up on where to look on my 2003 RHD Australian Ducato with A/C, although some people have said that their's is a completely different heater/A/C assembly.
In the Pic it is the brown thingy directly above/behind the green tag partly hidden by the bottom of the dash & you can only see the lower mounting screw. https://www.fiatforum.com/ducato/126276-ducato-2003-fan-heater-not-blowing-air.html