My three day old 500 has been at a Fiat dealership in NE London/Essex for two weeks having a B & M problem investigated. The dealer's staff are surly, rude, do not communicate and treat the customer extremely badly. They should be ashamed. I have made two calls to find out progress in the last eight days and the first time I was told: "I work in parts and service are too busy to speak to you, try calling back tomorrow at a quiet period." The second time "Hold on, I'll speak to the chief technician", only to be put on hold and get a voicemail telling me that service was busy and would I like to leave a voicemail. I called back and they thought it was funny.
The technician who looked at it the first time left oily hand marks all over the ivory trim and steering wheel, which I was not impressed with.
Once I have the car back they will be getting a very polite letter to the dealer principal. Not to mention the letter that goes to Customer Services...
Oh and while I'm having a rant, I do not expect to be told to bring the courtesy car back every morning, just in case another customer needs it.
They are not going to ask for the courtesy car back now until it is fixed, after I had a polite word with the service manager... and I really DO mean polite.
The technician who looked at it the first time left oily hand marks all over the ivory trim and steering wheel, which I was not impressed with.
Once I have the car back they will be getting a very polite letter to the dealer principal. Not to mention the letter that goes to Customer Services...
Oh and while I'm having a rant, I do not expect to be told to bring the courtesy car back every morning, just in case another customer needs it.
They are not going to ask for the courtesy car back now until it is fixed, after I had a polite word with the service manager... and I really DO mean polite.