Exceptional Customer Service

[FS Guest]

went to a paper shop today to buy a bottle of water. the water was behind the cashier so i would have had to have asked. so i get there and the woman is on the phone to her son/husband/friend "och aye how wis your fitbaa did ye wear yer thermals etc" whilst i stand and stare at her. **** waiting on that. as dehidrated as i was, there is no way i would have parted with my 60pence for such a shite lack of service. when i worked in retail, sure i phoned my gf when i was on the floor, but if there was a customer coming towards the desk id always hang up.
some people just dont get it...

 

[imported_Mark]

Its Glasgow, thats how we operate. The dude in the shop round the corner from me serves u whilst on his phone to india - doesnt even stop talkin but its just the way it is, i dont count it as rude or anything cause its the way its always been when u goto his shop.

 

[M21MFS]

The customer aint allways right. Trust me

 

[dellie]

the customer is always right :twisted:

 

[M21MFS]

Rubbish! :lol:

 

[imported_Voodoo]

the customer is always right :twisted:

Well that's poop if I ever did hear it, working in customer service for 5 years tells you that the customer is always STOOPID! :lol:

 

[M21MFS]

Especially when you have to explain how to work a Chequebook! :lol: 8) oh how I laughed

 

[FS Guest]

i worked in debenhams for 1.5years so i know the customer is normally wrong but thats not the point. i wasnt arguing with her over something, i just wanted my water and i wasnt willing to sit and wait for her to get off the phone and serve me. i would have been there till tomorrow by the sounds of her conversation. :twisted:

 

[M21MFS]

Im being interrupted by a mobile with the Dire Straits

 

[FS Guest]

Dire Strates rock!!!!

 

[M21MFS]

Yeh I was yapping to a guy about broadband

"DUNNNNNN DUNNNNNNNNN...DUNN DUN DUN DUN DUN DUUUUUNN DUNNNNN"

Ah yes mate, the Dire Straits are calling you! :lol:

 

[FS Guest]

I got the best of Dire Strates and Marc Knoffler at home! love the guitars through their songs!

Into for money for nothing SUPERB!!!

 

[M21MFS]

Sultains of swing it legendary!

 

[FS Guest]

Romeo and Juiliet quite good too!!

Sod it all there stuiff is good! :lol:

 

[G1lly]

Na its got to be brothers in arms

The customer is always right tho
the customer is always stupid

Exept when the shoe is on the other foot in which case
I know im right and im not stupid and i

:evil: WANT TO SPEAK TO YOUR MANAGER :evil:

Please

 

[M21MFS]

In most cases (involving overseas call centre) demanding to speak to a manager/someone in the UK is the only way!