How do
Not normally the sort of thing I sit moaning on my high horse over...but I need to vent anger, lol.
Just fired an email off to the servicing manager after the total abortion made on my car. I will not name and shame the dealer....but they have driven me to insanity!!
The letter is as follows, as I can't be bothered to explain it all again after writing it
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Further to our conversation today, please find below an outline of the problems I have been having with your dealership.
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First Visit:
Second Visit:
Third Visit:
·Vehicle looked at while waiting – 2 hours in dealers.
·Told by servicing representative that whole dashboard would need replacing as the fault was not with the trim, but with dashboard. Informed that car would be in dealership for a week while the works are carried out.
Fourth Visit:
·Vehicle brought in to dealer as horn had stopped working and passenger side external b-pillar vinyl had lifted/bubbled due to water ingress.
·Left sitting in dealers for two and a half hours only to be told that a part would be required for both the horn and the trim. I had mentioned that this would probably be the case when booking the vehicle in, but this was ignored.
Fifth Visit:
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[/FONT] Sixth Visit:
Further to Sixth visit:
After a series of events like this, I no longer have any trust in your dealership and would prefer any further or corrective works to be carried out by an alternative garage. I'm sure, in the light of things, you can understand my apprehension on having a dashboard replaced by yourselves, for something as trivial as an out of place trim.
Awaiting your response
Not normally the sort of thing I sit moaning on my high horse over...but I need to vent anger, lol.
Just fired an email off to the servicing manager after the total abortion made on my car. I will not name and shame the dealer....but they have driven me to insanity!!
The letter is as follows, as I can't be bothered to explain it all again after writing it
--------------------
Further to our conversation today, please find below an outline of the problems I have been having with your dealership.
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
First Visit:
- Vehicle taken into ****** ********* as air vent trim along top of dashboard had warped and lifted on drivers side.
- Waited in dealership for an hour and a half to be told a part needed ordering.
Second Visit:
- Vehicle called in to have trim fitted.
- Car left with ****** for three hours while trim was fitted.
- Picked up car and expressed concern that trim was worse than when left. Was told by dealer that trim should be left time to "bed in".
- Phoned dealer in the week to tell them that problem was still the same and was told to bring car in at the weekend.
Third Visit:
·Vehicle looked at while waiting – 2 hours in dealers.
·Told by servicing representative that whole dashboard would need replacing as the fault was not with the trim, but with dashboard. Informed that car would be in dealership for a week while the works are carried out.
Fourth Visit:
·Vehicle brought in to dealer as horn had stopped working and passenger side external b-pillar vinyl had lifted/bubbled due to water ingress.
·Left sitting in dealers for two and a half hours only to be told that a part would be required for both the horn and the trim. I had mentioned that this would probably be the case when booking the vehicle in, but this was ignored.
Fifth Visit:
- Vehicle brought into dealer for work to be carried out (Horn and Passenger Vinyl)
- Waited in dealers for three hours while work was carried out.
- Received vehicle back and realised vinyl had not been replaced. Spoke to representative who assured me it had.
- Upon inspecting the vehicle, the representative agreed vinyl had not been replaced and looked on the system. He then realised that instead of the passenger side vinyl, the drivers side internal trim had been replaced! To add further insult to injury, the door rubber had been split in the process.
- I also pointed out to the dealer at this time that the horn had not been replaced but instead it had been modified to work. This modification left the horn/airbag unit protruding from the steering wheel on the right hand side by half an inch and left it looking unsightly.
- At this point, I was told a new rear quarterlight window would be required as the damaged rubber is part of the window.
- Upon complaint, a courtesy car was arranged for my inconvenience. Insurance would need to be arranged at my expense as I was informed that ****** insurance had an excess of £2,700!
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[/FONT] Sixth Visit:
- Visit to dealer to pick car up after completion of works.
- New airbag fitted and appears to be OK.
- Glue all over outside of vehicle from window fitting – Spoke to representative and glue was cleaned off.
- When car was handed back, I expressed my concern that the window was a different colour to all other windows in the vehicle. I was told by representative that only one part existed for the vehicle and that the difference in colour was "the way the light was shining on the car."
Further to Sixth visit:
- Went to Glyn Hopkin dealership for a second opinion in St Albans and expressed my concern with the window. Representative looked at vehicle and agreed that window was different colour.
- Looked up my vehicle on the ePer system and noticed that there are actually three part codes for the driver side quarterlight. One standard, one tinted and one Van. Dealer came to conclusion that part code 51713260 (Factory Darkened) had been fitted instead of 51711769 (Standard).
After a series of events like this, I no longer have any trust in your dealership and would prefer any further or corrective works to be carried out by an alternative garage. I'm sure, in the light of things, you can understand my apprehension on having a dashboard replaced by yourselves, for something as trivial as an out of place trim.
Awaiting your response
